Ciena · 10 hours ago
Specialist, Services Proposal Manager
United States
Full-time
Remote
Mid, Senior Level
$78K/yr - $126K/yr
3+ years expCiena is a global leader in high-speed connectivity, committed to a people-first approach. The Specialist, Services Proposal Manager will lead the development of customer-centric services proposals, coordinate cross-functional inputs, and ensure the delivery of cohesive and compliant responses to RFx opportunities.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Lead development of high‑quality, customer‑centric services proposals for RFx responses, strategic bids, and large‑scale opportunities
Interpret customer requirements and translate them into clear service deliverables, roles, responsibilities, and timelines
Coordinate cross‑functional inputs across SPLM, SQC, COT, Sales, Legal, and Commercial teams to deliver cohesive, compliant responses
Develop value‑driven proposal narratives that highlight service differentiation, feasibility, and measurable outcomes
Identify and manage risks, validate assumptions, and ensure accuracy, clarity, and consistency across all service content
Support multi‑region service bids by transforming technical inputs into compelling, customer‑aligned messaging
Maintain accurate data and metadata across proposal platforms and continuously optimize service proposal workflows using automation and AI‑driven tools
Qualification
Required
3–6+ years of experience in proposal management, presales, service solutioning, or telecom/networking roles
Bachelor's degree in Business, Communications, Engineering, or a related field (advanced degree preferred)
Strong writing, analytical, communication, and service delivery capabilities
Experience coordinating cross‑functional teams and managing deliverables under tight timelines
Knowledge of telecom or networking services portfolios, including optical networking, IP networking, and software services
Proficiency with Microsoft 365, generative AI tools, proposal automation platforms, and data‑driven methods
Demonstrated ability to streamline processes and enhance collaboration across teams
Preferred
Familiarity with Ciena's Services Portfolio and service delivery models
Experience supporting global or multi‑region service proposals
Advanced skills in content management, metadata governance, or proposal analytics
Knowledge of service pricing methodologies or commercial modeling
Background in customer operations or service product management
Exposure to large‑scale RFx programs or complex bid environments
Certification in proposal management or project management (APMP, PMP, etc.)
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
Investing.com
2026-01-25
2026-01-20
The Motley Fool
2026-01-12
Company data provided by crunchbase