Bassett Healthcare Network · 11 hours ago
Part Time School Based Health Ambulatory Office Assistant II - Milford
Milford, NY
Part-time
Onsite
Entry, Mid Level
$17.32/hr - $25.98/hr
2+ years expBassett Healthcare Network is dedicated to improving the health of patients through innovative, patient-focused care. The Ambulatory Office Assistant II serves as the first point of contact for patients, providing administrative and clinical support to ensure a high-quality patient experience.
Health CareHospital
Responsibilities
Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions
Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information
Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance
Answers phones within 3 rings using a 3 part greeting (Name of Dept, your name, “How may I help you?”)
Ends calls by asking patient if there is anything else we can do for them today
Takes clear, complete and accurate phone messages,(and follows up on these messages to make sure the patients needs are met) or prescription requests using the electronic medical record messaging system
Available for incoming calls, maintains operator statistics at or above institution standards
Offers patients the opportunity to sign up for MyBassett on the phone
Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen
Ensures patient preferences for communication are up to date
Takes a lead in service recovery, and acts as a service liaison in the moment
Acts as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation
Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct
Accurate confirmation of attending PCP and Billing PCP, when appropriate
Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete
Maintains required level of knowledge and proficiency in all core functions of front desk services
Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations
Ensures all corrections (demographics, insurance eligibility etc. based on the missing items work queue) are made in the appropriate Bassett system within 24 hours of system notifications
Answers questions from patients regarding the organization and/or services, and provides directions to the appropriate clinical location as necessary
Offers patients the opportunity to sign up for MyBassett in person
Listens to patient’s request for an appointment, then schedules an outpatient appointment to meet the patient’s needs while following department scheduling guidelines
Accurately fills out the Interactive Face Sheet, and confirms the demographic and insurance information of the patient, and updates as necessary
Reminds patients that the collection of their co-pay will be expected at the time of the visit
When scheduling, utilizes all available functions to ensure that the best possible appointment selection is made
Performs edits of daily appointment schedules at the request of their Supervisor
Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment
Reviews automated reminder list as necessary in a timely manner
Processes electronic or written requests for urgent referrals same day
Processes electronic or written routine referral requests within 24-72 hours
Ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care
Work the “Incoming” and “Outgoing” queues in your area according to departmental standards
Follow up with “referred to” providers to ensure that patients kept their appointments and all results have been received
Displays ownership of the entire patient experience, including scheduling, registration, and completion of all referral duties
Acts as a subject matter expert in scheduling functions and departmental protocols
Acts as a subject matter expert in registration functions
Obtains prior approval or prior authorization as needed
Performs referral coordination including completing Open Referrals and/or referral tracking queue
Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information
Acts as a subject matter expert in electronic referral queue processes
Acts as a trainer for incoming new staff in all registration, scheduling and referral functions
Performs chart review in preparation for providers clinic
Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment
Based on chart review, ensures all necessary equipment and supplies are available for patients visit
Prepares medication refill messages by obtaining all required information per provider and departmental guidelines
Distributes patient literature as necessary
Performs all point of care testing as necessary per department
Runs controls on point of care testing equipment and ensures log books are updated appropriately
Performs EKG’s per departmental protocol
Per protocol, staff member goes into waiting area to greet patient and rooms patient as soon as possible
Patient is identified using 2 identifiers, such as name and date of birth
Documents with accuracy patient work-up information, such as vital signs, intake questions etc
Utilizes the EMR clinical documentation system in support of patient care duties
Supports clinical scribe(s) in accordance with regulatory agency requirements and organizational standards
Communicates patient issues/concerns to providers
Cleans and stocks exam rooms on a daily basis or according to need
Checks medications and supplies for out-dates according to standards set forth by clinical area
Monitors supply levels to improve inventory control
Enters charges for supplies and clinical testing
Displays ownership of the entire patient experience, including rooming of patient, collection of vitals, and the abstracting of external records
Meets yearly competency requirements as set forth by departmental leadership
Acts as a liaison with external providers offices when necessary
Ensures all orders have been pended in electronic medical record if necessary
Acts as a Subject Matter Expert in all patient flow related duties
Acts as a trainer for incoming new staff and or provides orientation as requested by supervisors
Conveys to patient what payment is due based on Insurance Card or Insurance Verification system
Receive and receipt all payments with no more than 2 minor errors per quarter
Maintain and balance cash drawer daily with no more than 2 minor errors per quarter
Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter
Performs Petty Cash record-keeping and management in an accurate and timely manner
Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis
Completes all basic patient demographic information on forms before delivering to nurse or provider
Mails outgoing patient information such as lab letters and completed forms
Assists with routing forms to appropriate Bassett department
Prepares correspondence to patients and/or other entities as directed by providers or supervisors
Prepares outside patient health information for scanning per Document Imaging procedures
Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning
Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing
Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures
Establishes and maintains departmental record keeping and filing systems
Opens and/or closes clinic per divisional guidelines as observed by supervisor
Following proper procedures for accessing secure areas
Covers at other locations or departments, with orientation, as requested performing like office functions
Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network
Patient is identified using 2 identifiers, such as name and date of birth in accordance with National Patient Safety Goals
Communicates patient issues/concerns to providers as measured by provider feedback
Ensures appropriate forms are given to all patients depending on appointment type and or specialty
Assists the patient to navigate through all stages of their visit
Performs monthly or quarterly environmental rounds by following standards set forth by clinical areas
Patient Health Information is accessed to perform job responsibilities and for no other reason
Performs monthly Performance Improvement tracers and audits
Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues
Acts as a lead in ordering supplies through the on-line module
Acts as a lead for checking inventory and ordering clinical supplies
Ensures all downtime forms are accurate and up to date
Acts as a lead in the event of a planned or unexpected system downtime
Acts as a lead for any policy, procedure or technology changes for the entire organization or specific clinical site
Is an active participant in the event of a code
May take minutes at all appropriate meetings and prepares them for distribution to the group
May maintain electronic databases, documents, shares folders etc, as appropriate for department
Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities
Attends required in-services as requested by supervisor
Identifies need for computer training or refresher courses and attends as necessary
Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed
Maintains job specific knowledge and proficiency by attending meetings, training and reading all pertinent training documentation
Maintains a thorough knowledge and understanding of insurance and local carrier’s medical coverage policies
Maintains job specific knowledge and proficiency by attending meetings, training and reading all pertinent training documentation
Maintains a thorough knowledge and understanding of Bassett policies and procedures
Required to attend at least 6 educational opportunities per year
Prepare a presentation for co-workers at least once annually regarding a training in-service session that you have attended or a relevant work topic that has been researched
Is trained to be a SuperUser in at least one EPIC function
Shows an interest in the organization by attending Town Hall or other similar meetings or by joining committees
Qualification
Required
High School Diploma or GED, preferred
Minimum 2 years relevant work experience, required
Associates degree or higher may be substituted for this requirement
BLS certification within 6 months of date of hire
Computer Skills
Customer Service
Time Management
Multi-Tasking
Communication
Recognize Problems
Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects
Occasional balancing, climbing, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception)
Constant typing/ clerical/ dexterity, hearing, seeing/ monitor/ computer use, talking, fit testing
Occasional bodily fluids/ bloodborne exposure, burns, chemical, electrical, explosives, mechanical, radiation/ radiant energy
Occasional extreme temperatures, noise, vibration, wet and/or humid. dust, fumes, gases, mists, odors
Occasional Travel - The job may require travel from time-to-time, but not on a regular basis
Preferred
Customer service experience, preferred
Medical Office Assistant or Medical Assistant, preferred
Benefits
Paid time off, including company holidays, vacation, and sick time
Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits including an employer match
And more!
Company
Bassett Healthcare Network
Bassett Healthcare Network is a healthcare network providing hospital, primary care, specialty, and home health services. It is a sub-organization of Bassett Healthcare Network Research Institute.
1001-5000 employees
H1B Sponsorship
Bassett Healthcare Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (31)
2023 (45)
2022 (43)
2021 (32)
2020 (49)
Funding
Current Stage
Late StageTotal Funding
$82MKey Investors
Scriven Foundation
2022-08-25Grant· $82M
Leadership Team
Angela Belmont
Senior Vice President Chief Nurse Executive
Brandon Greene
Chief of Pediatrics
Recent News
Central New York Business Journal
2026-01-17
Central New York Business Journal
2025-10-03
Company data provided by crunchbase