Stryker · 16 hours ago
Associate Technical Support Specialist
Portage, MI
Full-time
Hybrid
Entry Level
2+ years expStryker is a company that offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine to improve patient and healthcare outcomes. They are seeking an Associate Technical Support Specialist to provide professional support to customers, troubleshoot product issues, and maintain service documentation.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries
Investigate and troubleshoot product issues, partnering with field service representatives to support effective resolution
Initiate, track, and maintain service documentation in accordance with customer contracts, company standards, and regulatory requirements
Accurately log all service calls, customer interactions, and equipment details using standardized data entry processes and approved systems
Utilize internal software and technical tools to access product information, maintain records, and support service coordination
Support technical support call loops and email inquiries, including part number lookups and service-related requests
Complete required training and achieve certification across assigned product lines within the first 12 months
Monitor, document, and report service activity and productivity metrics; identify issues and support root cause analysis and corrective actions
Contribute to a collaborative, quality-driven team environment by participating in standardized work development, continuous improvement initiatives, and cross-functional teamwork
Qualification
Required
High School Diploma or GED
Two (2)+ years relevant work experience
Preferred
Technical, maintenance, mechanical experience
Customer service experience with technical aspects
Benefits
Medical and prescription drug insurance
Dental insurance
Vision insurance
Critical illness insurance
Accident insurance
Hospital indemnity insurance
Personalized healthcare support
Wellbeing program
Tobacco cessation program
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
401(k) plan
Employee Stock Purchase Plan (ESPP)
Basic life and AD&D insurance
Short-term disability insurance
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase