ACAMS · 6 hours ago
Customer Success Manager
Washington, DC
Full-time
Hybrid
Senior Level
$70K/yr - $80K/yr
5+ years expACAMS is the largest international membership organization dedicated to providing anti-financial crime education and best practices. The Customer Success Manager will manage high priority client and internal projects, build strong relationships with clients, and collaborate with cross-functional teams to deliver excellent customer experiences.
AssociationFinancial Services
Responsibilities
Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction. Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI’s (SLA, Quality and Customer Satisfaction) whilst providing excellent service experience to clients and members
Trusted partner for sales to maintain and develop customer success strategies and best practices
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing customer success metrics and data as directed
Client or internal project (where assigned) management: Overall responsibility to ensure timely delivery of all project deliverables; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions
Coordinate internal resources and third parties/vendors for the flawless delivery/ execution
Manage changes to the project/ operational scope, schedule and costs using appropriate verification techniques. Ensure process documentation is up to date
Support/ lead delivery of key ACAMS events (in-person and virtual) as assigned
Manages their own time effectively to maximize utilization and to balance demands from multiple priorities
Qualification
Required
Minimum bachelor's degree in a business or IT related field required or equivalent experience
Minimum of 5+ years of customer account or solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently. Preferably within Fintech/ SaaS/ Financial Services sector
Strong stakeholder management, organization & influencing skills
Experience in managing project teams across different locations, internal & external etc
Technology-savvy with advanced user of applications like MS office suite including Visio, CRM, reporting and analytics tools like QlikView, Power BI etc
Fluent written and spoken English is a must, additional regional language proficiency preferred
Company
ACAMS
ACAMS is an international membership organization dedicated to enhancing the knowledge and skills of AML.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-24Acquired
Leadership Team
Mariah Gause
Chief Operating Officer
Angela Salter
Chief Product Officer
Recent News
2026-01-16
Company data provided by crunchbase