Cognizant · 9 hours ago
Salesforce Production Support Lead (L2/L3)
Hartford, CT
Full-time
Onsite
Senior Level
$108K/yr - $128K/yrCognizant is seeking an experienced Salesforce Production Support Lead to manage Level 2 and Level 3 support for multiple Salesforce instances. This role involves ensuring timely resolution of production support tickets, collaborating with stakeholders, and maintaining system stability and performance.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Manage and resolve L2/L3 production support tickets for Salesforce instances within SLA timelines
Perform production checkouts and ensure smooth system operations
Provide on-call and weekend support as part of a 24x7 support model
Create and maintain reports and dashboards for key stakeholders
Collaborate with cross-functional teams to troubleshoot and resolve issues effectively
Qualification
Required
Strong understanding of Service Cloud, Health Cloud, and Sales Cloud
Prior experience with Salesforce integrations
Proficiency in Salesforce configuration, Flows, Lightning Web Components (LWC), and Aura components
Ability to create reports and dashboards for business stakeholders
Excellent problem-solving and communication skills
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
Founded in 1994
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Hindu Business Line
2026-01-24
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase