CAI · 22 hours ago
Operations Team Lead, Neurodiverse Solutions
United States
Full-time
Remote
Mid, Senior Level
$52K/yr - $55K/yr
3+ years expCAI is a global technology services firm with over 8,500 associates worldwide. They are seeking an Operations Team Lead to develop and manage a neurodivergent team of Provider and Data Entry Analysts, focusing on mentoring, coaching, and ensuring timely delivery of work tasks.
ConsultingSoftware
No H1B
U.S. Citizen Only
Responsibilities
Mentor, coach, and support neurodivergent associates working in Provider and Data Entry Analysts
Maintain an associate skill assessment and talent development program for each team member
Establish and maintain a regular cadence with client leadership at all levels and associates, obtaining and providing bi-directional feedback
Act as initial escalation point of contact on associate issues, and advocate for team members with client
Analyze existing data and perform data gap analysis with the goal of improving metrics
Ensure that work tasks are delivered on time, within SLA and to the expectations of IT sponsors and business stakeholders
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Facilitate the development and maintenance of operational process documentation
Ensure that the team manages the client’s data in accordance with security, confidentiality, and integrity requirements
Generate and present executive summary reporting including key metrics to measure and manage performance
Provide feedback on directory accuracy reports and audits regarding missed components or incorrect data updates
Review / Quality Control of reports before submitting to ensure reports have been completed in their entirety
Maintain record of metrics for CAI and client review both in Power Point and spreadsheet format to show weekly and monthly statistics
Qualification
Required
Bachelor's degree or higher in business administration or a related field
3 years' experience managing direct reports, including delegation of tasks, performance appraisal/yearly reviews, and corrective action
Experience interviewing candidates and providing feedback to hiring managers
Experience leading the training, guidance, and performance management of new and existing team members
Experience organizing, and executing training and development plans, and communicating progress and managing expectations across all levels of leadership
Experience managing multiple priorities, analyze technical problems and synthesize thoughtful solutions
Ability to navigate complex and difficult situations with tact
Relationship building skills to solidify and retain current business and identify/communicate opportunities for business development
Preferred
Outstanding organizational skills
Good analytical skills
Strong written and verbal communication skills
Well organized with the ability to manage multiple priorities
Solid interpersonal skills, ability to work on a team
Ability to drive work to completion and escalate when necessary
Excellent organizational and leadership abilities
Experience managing and supporting remote teams
Ability to manage, train and guide personnel
Benefits
Medical, dental, and vision insurance
401k retirement account access
Paid time off
Paid sick leave
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase