Team JDC · 19 hours ago
Operations Manager
Wharton, NJ
Full-time
Onsite
Mid, Senior Level, Lead/Staff
10+ years expTeam JDC is looking for an Operations Manager to oversee service and parts revenues while maintaining the company's brand reputation. This role involves managing facility compliance, personnel, and ensuring best-in-class service delivery while driving profitable growth in the assigned market.
IndustrialIndustrial EngineeringRental
Hiring Manager
Caroline Pes
Responsibilities
Proactively set the agenda and engage with the sales team to regularly travel within the assigned market to drive service and parts revenues
Meet or exceed branch percentage contribution to the company projection model for revenues
Assume and be accountable for the company’s brand reputation regarding all aspects of service in the geographic region
Steadily and continuously drive profitable growth of company desired market share
Establish and lead a sense of urgency within the facility to provide 'Best-In-Class' service in a timely manner as defined by the marketplace
Establish and maintain proactive, ongoing, and engaged dialogue with sales teams to ensure equipment prep, service, and parts transactions are accurate and meet customer expectations
Monitor and ensure internal and external work orders are handled in a timely and accurate manner
Assess and assign tactical prioritization of shop workload while actively managing efficient use of labor hours
Ensure daily labor postings, parts postings, and job costing are timely and accurate
Ensure facility compliance with all applicable Federal, State, and Local codes and laws, including environmental compliance
Provide timely capital requests with attendant justification (ROI)
Establish and maintain a clean shop floor and efficiently organized workflow to maximize productivity and ensure a safe work environment for employees and visitors
Ensure facilities and grounds maintenance is adequate, consistent, and cost effective
Stock and monitor adequate shop tools and supplies
Source and secure pricing contracts with shop vendors
Ensure safe operations with rigorous enforcement of safety procedures and training while maintaining awareness of potential safety issues and risk
Manage proper staffing levels relative to workload, safety needs, and labor hours to revenue relationship
Evaluate staff and complete documented performance reviews on schedule within the Cornerstone HR model
Maintain current and accurate job descriptions for all direct reports
Administer and document corrective and progressive discipline with HR as required
Set high performance goals for self and others, providing active coaching and counseling to ensure achievement
Ensure all vehicle preparations and deliveries are coordinated with sales teams and customers
Provide ongoing customer technical support for safe operation and service diagnostics
Allocate customer service calls efficiently among staff
Qualification
Required
10–15 years of experience in a heavy-duty truck dealership environment
Minimum of five years supervising or managing teams
Understanding and managing to the P&L
Proficiency with Microsoft Word, Excel, and PowerPoint
Strong communication, interpersonal, and organizational skills
Must have and maintain a motor vehicle license and be insurable under company standards
Must be ready, willing, and able to travel
Ability to adapt to a constantly changing, heavy-volume work environment
Must obey applicable laws in locations where business is conducted
Ability to maintain confidentiality, use discretion, and exercise good judgment
Preferred
Bachelor's Degree preferred
Company
Team JDC
JDC is a trusted resource and partner committed to providing solutions to municipalities, the industrial cleaning, utility construction, gas and oil markets.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-01-06Acquired
Leadership Team
Steve Shafer
Chief Executive Officer
Jack Doheny
Founder
Company data provided by crunchbase