Highgate · 1 day ago
Director Sales & Marketing
Philadelphia, PA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expHighgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The Director of Sales & Marketing is responsible for leading top line revenue strategy, analyzing market trends, and implementing marketing communications plans to achieve desired hotel positioning.
Hospitality
Responsibilities
Responsible for leading & driving top line revenue for traditional sales segments to include group & volume transient
Assesses & reacts to market trends, market share & the competitive hotel environment
Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives
Act as the hotel’s voice of the customer and communicate key issues/concerns at all levels of the organization
Fluent in reading/assimilating/using Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position & a wide array of traditional hotel reporting
Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
Prepare correspondence to customers, internal booking reports and file maintenance
Participate in daily business review meeting, training and other sales related meetings as required
Ability to work with other departments within the hotel to provide quality service to customers
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Attend Industry Meetings and Tradeshows as requested in addition to Community Events
Develop and maintain knowledge of Local and Economic Market trends, Competition and Customers
Qualification
Required
Bachelor's degree preferred in Marketing
At least 3 years' experience as a sales leader, with prior hotel sales experience and progressive luxury hotel sales experience
Deep understanding of Luxury guest expectations and 5-star service delivery
Experience dealing with/communicating with ownership groups and asset management, and our Partner vendors
Proficient in managing/using sales automation (ENVISION) & PMS systems
Experience working collaboratively with revenue management
Prior Hotel experience in Hospitality Sales, Conference Planning, and/or Convention skills
Well-rounded knowledge of all market segments and channel sources, as well as the ability to develop a strategic plan for each
Excellent communication and presentation skills
Excellent relationship-building skills and able to effectively network
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase