Bank of New Hampshire · 13 hours ago
Retail Operations Representative
Gilford, NH, US
Full-time
Onsite
Mid Level
3+ years expBank of New Hampshire is the oldest and largest independent bank in the state, committed to exceptional service and community involvement. The Retail Operations Representative is responsible for supporting the bank’s operational efficiency and ensuring accurate processing of customer transactions, including various back-office deposit-related tasks.
BankingFinancial ServicesWealth Management
Responsibilities
Process and monitor daily Retail operations functions including overdrafts, returned items, stop payments, and account adjustments
Perform routine and complex account maintenance with accuracy and attention to detail
Respond to internal inquiries regarding deposit accounts, transactions, and systems
Research and resolve issues related to customer accounts in a timely and professional manner
Ensure compliance with all applicable regulations, policies, and procedures
Assist with documentation, reporting, and quality control reviews as needed
Support the team and department with additional tasks and projects as assigned
Qualification
Required
At least 3 years' banking experience
Strong working knowledge of Microsoft 365 applications (Excel, Word, Outlook, Teams)
Advanced Excel skills with experience in reporting and data analysis
Strong attention to detail and ability to multi-task in a fast-paced environment
Excellent organizational, analytical, and communication skills
Commitment to delivering exceptional internal service and working collaboratively with colleagues
High school diploma or equivalent required
Preferred
Experience working with Fiserv core systems is preferred
Associate degree in business or related field preferred
Benefits
401(k)- 50% company match up to 6%
Generous paid time off that includes paid time off to give back to the communities in which we live and work
Tuition assistance through our partnership with UNH CPS
Internal training opportunities
Company
Bank of New Hampshire
Bank Of New Hampshire is a mutual banking organization that focuses on rendering a complete range of banking products and services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Windy Carnes
Vice President - Retail Banking Regional Manager
Recent News
NH Business Review
2025-12-20
NH Business Review
2025-10-24
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