interface.ai · 8 hours ago
Technical Architect
San Francisco / Palo Alto (In-Office)
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $178K/yr
8+ years expInterface.ai is building a universal banking assistant that aims to enhance financial well-being for consumers. The Technical Architect – Professional Services will lead the design and implementation of technical solutions for enterprise financial institutions, ensuring scalability and compliance while collaborating with various teams to deliver successful outcomes.
Enterprise SoftwareFinTech
Responsibilities
Design end-to-end solution architectures for customer implementations, from discovery through production rollout
Define integration patterns between interface.ai and: Cloud telephony platforms (e.g., Twilio, RingCentral, Genesys), Contact center, IVR, and call routing systems, Core banking systems, Digital banking platforms, CRM and contact center platforms, Identity, authentication, and security systems, Telephony and voice infrastructure
Produce and review architecture artifacts including: High-level and low-level design diagrams, Data flow and integration specifications, Security and deployment models
Design real-time and asynchronous voice workflows, including call flows, IVR logic, and conversational routing
Validate non-functional requirements including performance, scalability, reliability, and observability
Act as the technical lead on complex or strategic implementations
Partner with Professional Services delivery teams to: Resolve architectural and integration challenges, Guide implementation best practices, Troubleshoot production and pre-production issues
Serve as the escalation point for technically complex customer issues
Support Sales Engineering during late-stage deals requiring deep architectural validation
Participate in technical discovery, architecture reviews, and security discussions with customer IT teams
Ensure smooth technical handoff from pre-sales to implementation
Collaborate with Product and Engineering to: Communicate customer architectural needs and constraints, Influence product enhancements based on implementation learnings
Work with Customer Success to support post-go-live optimization and expansion use case
Qualification
Required
8+ years of experience in solution architecture, implementation engineering, or technical consulting
Strong experience designing and delivering enterprise SaaS implementations
Deep knowledge of Cloud architectures (AWS preferred)
Deep knowledge of REST APIs, webhooks, and event-driven integrations
Deep knowledge of enterprise authentication and authorization models
Experience working with regulated or security-conscious customers (financial services preferred)
Experience integrating SaaS platforms with telephony, contact center, or communications infrastructure (voice, SMS, IVR)
Ability to translate complex technical concepts to non-technical stakeholders
Preferred
Experience working with banks, credit unions, fintech's, or financial services vendors
Hands-on experience with cloud telephony platforms such as Twilio, Amazon Connect, or similar CPaaS / CCaaS solutions
Exposure to AI/ML-powered platforms, conversational AI, or data-driven applications
Background in Professional Services, consulting firms, or system integrators
Familiarity with core banking or digital banking platforms
Benefits
100% paid health, dental & vision care
401(k) match & financial wellness perks
Discretionary PTO + paid parental leave
Mental health, wellness & family benefits
Company
interface.ai
interface.ai is an award-winning out-of-the-box Intelligent Virtual Assistant(IVA) for Banks & Credit Unions.
51-200 employees
H1B Sponsorship
interface.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Growth StageTotal Funding
$30MKey Investors
Avataar Venture Partners
2024-10-22Series A· $20M
2024-10-22Debt Financing· $10M
Leadership Team
Srinivas Njay
Co-Founder and CEO
Steve Swanston
Chief Revenue Officer (CRO)
Recent News
Interface AI Inc.
2025-12-02
Interface AI Inc.
2025-11-19
Company data provided by crunchbase