UT Health East Texas · 14 hours ago
Contact Center Analyst
Tyler, TX
Full-time
Onsite
Entry, Mid Level
2+ years expUT Health East Texas is a comprehensive healthcare provider with multiple hospitals and clinics. They are seeking a Contact Center Analyst to maintain quality assurance audits, ensure data accuracy, and communicate effectively with customers and team members.
Health CareHospitalOncologyWellness
Responsibilities
Maintains consistent quota of QA Audits to ensure proper view of agent performance
Executes audits with an unbiased scoring approach while adhering to organizational standards and needs of the patient
Enters data for assigned projects and ensures accuracy and completed in a timely manner
Participates, maintains and implements organizational policies and procedures
Attends and participates in departmental and/or professional meetings. Serves as departmental liaison
Takes ownership of assignments; other duties as assigned or requested
Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge
Cooperates and interacts with supervisors, peers, other departments, and all customer groups demonstrating our commitment to “service.”
Actively tracks and maintains changes to policy and procedures to drive accurate scoring
Qualification
Required
Associate degree (additional years of experience may substitute for the required education on a year-for-year basis)
Ability to analyze and interpret data
Ability to maintain accuracy and consistency and compiling moderately complex reports
Ability to communicate effectively
Advance computer skills
Preferred
Bachelor's degree
2+ years of experience in QA Analytics
Benefits
Tuition assistance
Paid time off
Comprehensive health benefits
Company
UT Health East Texas
Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 90 clinics across East Texas.
5001-10000 employees
H1B Sponsorship
UT Health East Texas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Buddy Daniels
Chief Executive Officer
John Smith
Chief Executive Officer EMS / Air 1
Recent News
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