XpertDox · 21 hours ago
Program Manager
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
$100K/yr - $140K/yr
5+ years expXpertDox is a healthcare technology company focused on reducing the administrative burden of medical coding. They are seeking an experienced Program Manager to own and scale program execution across the organization, ensuring operational excellence and cross-functional alignment.
Artificial Intelligence (AI)BillingElectronic Health Record (EHR)Health CareMachine LearningMedicalPrimary and Urgent CareSoftware
Responsibilities
Own and manage the full onboarding lifecycle, from kickoff through validation, go-live, and scale-up
Drive smooth, timely go-lives by identifying risks and resolving blockers before they impact delivery
Lead post–go-live execution to support scaling, stabilization, and continuous improvement
Provide complete ownership and oversight of the ticket-based execution model
Ensure every ticket has a clear owner, scope, and next steps before progressing through stages
Monitor ticket aging, dependencies, and bottlenecks; drive corrective actions to maintain momentum
Partner closely with Technical, Operations, and Client-facing teams to ensure alignment on priorities
Act as the central coordination point between internal teams to deliver high-quality client outcomes
Hold teams accountable while fostering a collaborative, execution-focused culture
Provide clear, regular execution updates to the COO and leadership team
Maintain visibility into program health, risks, timelines, and capacity using data-driven reporting
Proactively escalate issues with clear recommendations and resolution plans
Qualification
Required
5+ years of experience in Program Management, Project Management, or Operations
Experience in SaaS and healthcare technology
Proven experience owning client onboarding, implementation, or go-live programs
Strong understanding of ticket-based workflows and execution tracking
Excellent communication skills with the ability to work with leadership and cross-functional teams
Highly organized, detail-oriented, and comfortable managing multiple parallel programs
Preferred
High school or equivalent
Relocate with an employer provided relocation package
Benefits
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Relocation assistance
Vision insurance
Company
XpertDox
XpertDox is a healthcare data analytics company automating the medical coding process.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.67MKey Investors
TN3
2023-09-25Seed· $1.08M
2022-09-21Series Unknown· $1.5M
2018-02-09Seed· $1M
Leadership Team
Bhupesh Panwar
Co-founder & COO
Nick Pierce
Chief Sales Officer (CSO)
Recent News
Company data provided by crunchbase