Aceolution · 17 hours ago
Programme Manager
Detroit, MI
Full-time
Onsite
Senior Level
5+ years expAceolution is focused on managing end-to-end Autonomous Vehicle operations, and they are seeking an AV Operations Manager to ensure high-quality ride support and operational excellence. The role involves leading day-to-day operations, managing teams, enforcing safety protocols, and collaborating across functions to optimize processes and improve service delivery.
ConsultingInformation Technology
Hiring Manager
Sachin Deashen
Responsibilities
Lead day-to-day AV operations to ensure 24/7 readiness, safety, and service continuity
Monitor live operations dashboards, incident queues, and fleet utilization
Ensure efficient coordination between remote operators, field support, dispatch, and central command
Manage and mentor teams of Specialists / Operators across multiple shifts
Conduct performance reviews, coaching, and skills enhancement plans
Maintain shift discipline, adherence, and productivity KPIs
Enforce AV safety protocols, SOPs, escalation paths, and compliance guidelines
Drive incident investigation, root-cause analysis, and corrective action planning
Maintain audit readiness with accurate documentation and process adherence
Identify gaps and optimize processes using Lean/Kaizen methods
Track SLA adherence and operational KPIs
Lead initiatives to improve operational efficiency and customer experience
Work with Product, Engineering, Safety, Training, and WFM teams
Support new city launches, pilot programs, and process transitions
Provide ground insights for product improvements
Prepare daily/weekly/monthly operational reports
Analyze operational metrics and propose data-driven improvements
Present updates to leadership on performance, risks, and improvement plans
Qualification
Required
5–10 years of experience in Operations Management, preferably in AV, transportation, logistics, or tech-enabled operations
Experience managing large teams in a 24/7 shift-based environment
Strong expertise in SOP governance, quality management, and escalations
Proficiency in Excel/Sheets, dashboards, and reporting tools
Strong communication and stakeholder management skills
Preferred
Experience with Autonomous Vehicle or Mobility Operations
Knowledge of incident handling tools and fleet management platforms
Exposure to process automation and AI-assisted operations
Lean Six Sigma certifications preferred
Decision-making under pressure
People leadership & coaching
Analytical thinking
Problem-solving & escalation handling
Organizational and multi-tasking ability
Company
Aceolution
Aceolution provides IT, media and consultancy services.
1001-5000 employees
H1B Sponsorship
Aceolution has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase