ENGIE North America Inc. · 22 hours ago
Retail Ops, Business Analyst II
Houston, TX
Contract
Hybrid
Mid, Senior Level
$31/hr - $31/hr
5+ years expENGIE North America Inc. is leading the Zero-Carbon Transition in energy. The Business Analyst II role focuses on reducing DSO and increasing cash flow through effective collections strategies and collaboration with cross-functional teams.
Clean EnergyEnergyEnergy StorageGreen BuildingOil and GasPower GridRenewable Energy
No H1B
Responsibilities
Specialize in the collection of debt owed to ENGIE RESOURCES
Use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills
Must have exceptional communications skills, as well as listening abilities and problem solving acumen
Must have good attention to details
Reduce DSO and increase cash flow
Be able to handle multiple priorities
Ability to handle stressful situations and maintain composure
Be backup to analyst when they are out of office
Responsible for collection of term fees, returned checks and proper recording of activity
Suggest new or changes in collection policy and procedures to enhance customer experience
Outbound Collection calls, challenge resolution, customer service issues and be the expert in collection resolution. Address escalated customer collections issues received from customer care center that are escalated from the analyst. Objective: Get paid
Maintain notes of collection activities in billing and collection systems. Assure that tracking of problem accounts are escalated to manager
Advise remittance group on proper application of payments as needed and contact customers if necessary for remittance information
High volume phone calls to assigned delinquent customers. Responsible for coordination of collection activity with analyst
Reconcile customer disputes as they pertain to payment of outstanding balances that are due and be the champion of getting paid
Make recommendations to Manager on any process improvements that streamline collection activity
Coordinate with relevant groups-sales, legal, accounting, etc. to resolve customer disputes
Need to be proficient in all market rules pertaining to collection procedures and be able to recommend drops of customers who are past due
Maintain supporting documentation to support drop decisions when PSC (Public Service Commissions), complaints arise
Responsible for meeting/exceeding collections process metrics and quality control to insure high level of on-time payments and professional customer interaction
Monthly reports as required by Manager
Assist with accounting reporting requirements
Qualification
Required
Bachelor's Degree in Business or 3 years of energy industry experience in lieu of degree
Commercial collections experience required
Minimum 5 years business experience
Knowledge of Billing and Collections procedures
Strong communication skills
Problem-solving skills
Ability to stay composed under pressure
Good attention to details
Ability to handle multiple priorities
Ability to handle stressful situations
Proficient in all market rules pertaining to collection procedures
Preferred
Bankruptcy experience preferred but not required
Preferably 3 years High Volume corporate Collections experience
Benefits
This role is eligible for our hybrid work policy
Company
ENGIE North America Inc.
ENGIE North America Inc.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1B2024-02-28Debt Financing· $1B
2017-05-01Undisclosed
2017-02-07Acquired
Leadership Team
Eric De Caluwé
Managing Director of Energy Storage, Hydrogen, & Generation (CEO ENGIE Flexible Generation NorAm)
Ram Rao
CTO, Flexible Generation
Recent News
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