The Surplus Line Association of California · 15 hours ago
Senior Support Engineer
San Ramon, CA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $175K/yrThe Surplus Line Association of California (SLA) is a private, not-for-profit organization focused on overseeing California's surplus lines insurance marketplace. The Internal Support Engineer is responsible for administering and maintaining the organization's IT infrastructure, ensuring system reliability and security, and providing onsite support for end-user technology.
AdviceInsuranceNon Profit
Responsibilities
Administer and maintain virtual servers, network services, email systems, and core IT platforms
Manage Office 365, including Exchange Online, Teams, SharePoint, and related security and governance settings
Oversee SaaS applications, vendor platforms, and software licensing to ensure compliance and cost efficiency
Maintain system reliability and availability through monitoring, patching, updates, and proactive maintenance
Administer and enforce VPN policies, firewalls, antivirus/endpoint protection, and security baselines
Manage backups, disaster recovery planning, and routine testing of recovery procedures
Implement and maintain endpoint security standards and configuration baselines
Support access governance and user lifecycle management (provisioning, deprovisioning, role changes)
Own onboarding and offboarding technology processes, including hardware provisioning, access setup, and training coordination
Support HRIS integrations and automated provisioning workflows
Provide onsite support for hardware, software, and networking issues
Troubleshoot complex issues across desktops, laptops, mobile devices, peripherals, and network connectivity
Maintain accurate asset inventory, device lifecycle planning, and refresh schedules
Oversee technology procurement, including evaluation, purchasing, and vendor coordination
Serve as the primary point of contact for IT vendors, contractors, and managed service providers
Implement technology solutions that improve efficiency, security, and user experience
Support change management, adoption, and user enablement for new tools and systems
Document procedures, standards, and configurations to support operational maturity
Qualification
Required
Demonstrated experience administering Office 365, Teams, SharePoint, and SaaS applications
Strong knowledge of user lifecycle management, access controls, and identity governance
Experience with endpoint management, security standards, and device configuration
Hands-on experience providing onsite and remote technical support
Familiarity with HRIS integrations and automated onboarding/offboarding workflows
Proven ability to manage vendors, contracts, and technology procurement
Strong troubleshooting, documentation, and communication skills
Benefits
An expansive benefits package with a variety of choices for medical, dental, and vision coverage tailored to your needs.
Educational benefits, including tuition reimbursement.
A generous wellness stipend to help you invest in your health and well-being.
Complimentary Costco memberships for you and your family.
Company
The Surplus Line Association of California
The Surplus Line Association of California is a non-profit organisation serving as the surplus line advisory organization & insurance firm.
Founded in 1937
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Benjamin McKay
CEO & Executive Director
Michael Caturegli
Chief Technology and Analysis Officer
Recent News
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