The Waters · 8 hours ago
Executive Director
Pewaukee,WI,US
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expThe Waters is dedicated to creating a sense of community where everyone thrives. The Executive Director will plan, organize, and direct the day-to-day business operations of the community, ensuring exceptional customer service and seamless integration of hospitality and holistic care.
Assisted LivingHealth CareNursing and Residential Care
Responsibilities
Leads, implements, sustains and rewards a culture of wellbeing, teamwork, and respect for residents and team members
Along with the home office and community leadership teams, hires, retains, and leads a team of health care, hospitality and business team members
Along with leaders from other Waters' communities, works closely with corporate operations to develop and implement streamlined and consistent processes across the enterprise
Manages community budget, including labor standards and community level expenses, understands and manages profit-loss statements, maximizes revenues and manages expenses
Along with the Senior Living Consultant, ensures revenue and occupancy goals are achieved
Supports the Director of Health and Wellbeing in financial, human resources, and customer service areas
Works closely with food and beverage leadership to ensure high quality and exceptional customer service and ambience in our restaurant and café
Addresses escalated resident or guest complaints to ensure the highest level of customer service
Works with other community leaders to coordinate and manage special events
Along with other leaders, manages and carries out inspections of community/services, ensures compliance with licensing laws, health and safety, and other statutory regulations
Ensures effective security systems and regular testing of emergency procedures for the community in partnership with the Environmental Services Manager
Assists in creating an environment that fosters professional growth and achievement, and participates in ongoing training and development necessary for successful performance
Perform other duties as assigned
Qualification
Required
Currently licensed as an Licensed Assisted Living Director, or ability to obtain
Minimum of three years' of relevant experience in customer-oriented leadership
Possess compassion for and commitment to hospitality and service in elderly care
Demonstrated ability to manage budgets, profit and loss statements, maximize revenue and manage expenses
Commitment to customer service and team member/ resident wellbeing
Strong leadership and management skills, including effective relationship building, business acumen and communication
Must exhibit a high degree of initiative and creativity, strong judgment, and professional ethics
Strong organizational skills, with experience in negotiating and working toward mutually beneficial solutions
Strong interpersonal skills with the ability to communicate effectively with a wide range of people and bring a positive attitude, enthusiasm, and energy to the role
Ability to remain calm and direct in stressful situations
Ability to adapt resources and meet the needs of the situation
Highly proficient using Microsoft Office
Ability to analyze and communicate financial information in a concise, professional manner
Preferred
Bachelor's degree in health care, hospitality services, finance, or related field preferred
Previous experience in senior services preferred
Benefits
Full array of benefits (medical, dental, vision) available the first of the month following the date of hire
Company paid Short and Long Term Disability
Company provided HSA contribution PLUS matching dollars
Healthy Savings and Rewards Programs
Behavioral and Mental Health Resources
Generous PTO Policy-Available for use on day 1
401K Match Automatically fully vested
Company
The Waters
At The Waters, we believe that senior living should be more than a place—it should be a vibrant experience where residents can thrive, feel inspired, and live with purpose.
501-1000 employees
H1B Sponsorship
The Waters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (30)
2023 (26)
2022 (13)
2021 (23)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
Tami Kozikowski
CEO/President/Board Chair
Kyle Didier
Co-Founder & Board Member
Company data provided by crunchbase