KeyBank · 4 hours ago
Real Estate Collections Specialist
Amherst, NY
Full-time
Hybrid
Entry Level
$18.75/hr - $25/hr
1+ years expKeyBank is a client-focused financial institution, and they are seeking a Real Estate Collections Specialist to join their collections team. This role primarily involves engaging with customers to resolve delinquency issues through effective communication and negotiation while maintaining detailed documentation of interactions.
Banking
Responsibilities
Identifies and resolves situations where customers cannot maintain a current status on their account by having a thorough and detailed conversation in regard to their delinquency and offering applicable delinquency solutions
Individual will spend 90% of their day on the phone with our customers trying to solve the delinquency by placing outbound and taking inbound calls. The other 10% is documenting calls and trainings/meetings
Has strong negotiation skills and is able to convince customers the benefits to maintain a status
Able to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled
Other duties as assigned
Qualification
Required
High school diploma or equivalent is required
Willingness to learn through on-going coaching and constructive feedback
Ability to work from home 3 days per week in a quiet office setting with limited distractions
Ability to work overtime when needed per business needs
Works well with others in a fully developed team environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Ability to work under pressure and meet deadlines
Analytical, research, and problem resolution skills
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications, including basic Excel skills
Expected to maintain an excellent attendance record
Exceptional attention to detail
Preferred
Minimum 1 year of experience in customer service is preferred
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
Company data provided by crunchbase