Client Experience Manager II jobs in United States
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Sanas · 10 hours ago

Client Experience Manager II

positionPalo Alto, CA
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Sanas is pioneering the future of human communication with its innovative real-time speech transformation platform. The Client Experience Manager II will be responsible for managing client relationships, ensuring successful service delivery, and collaborating with cross-functional teams to enhance customer satisfaction.

Artificial Intelligence (AI)Language LearningSaaSSoftwareTranslation Service

Responsibilities

Serve as the primary point of contact for assigned enterprise clients
Build strong, trusted relationships by deeply understanding client goals, workflows, and success metrics
Act as a client advocate internally, ensuring feedback is translated into action
Lead end-to-end service delivery, including onboarding, implementations, upgrades, and expansions
Define and track KPIs, SLAs, and operational metrics to ensure high service performance
Conduct regular business reviews to align on outcomes, performance, and opportunities for improvement
Partner closely with Engineering, Product, Support, and Operations to resolve issues and improve delivery
Manage service delivery initiatives and projects, ensuring timelines, quality, and client expectations are met
Identify risks early and develop mitigation plans to ensure continuity and reliability
Drive process improvements to increase scalability, efficiency, and customer satisfaction
Use data and insights to recommend enhancements to workflows, tooling, and service models
Stay current on best practices in customer experience, service delivery, and SaaS operations
Prepare and present clear performance reports and dashboards for internal leadership and clients
Communicate proactively, transparently, and confidently in fast-moving situations

Qualification

Client experience managementService delivery leadershipSaaS experienceStakeholder managementData analysisLeadership presenceService management toolsAI exposureGlobal team experienceCommunication skillsOrganizational skillsCustomer-first mindsetFast-paced environment adaptability

Required

5–7+ years of experience in client experience, service delivery, customer success, or account management
Proven success managing enterprise client relationships and complex service delivery environments
Experience leading or influencing delivery teams in a SaaS or technology-driven environment
Strong leadership presence with the ability to influence without authority
Excellent communication and stakeholder management skills
Highly organized, analytical, and comfortable managing multiple priorities
Customer-first mindset with a bias toward action and ownership
Thrives in a fast-paced, scaling startup environment

Preferred

Experience with service management or ticketing tools (ServiceNow, Zendesk, Jira, etc.)
Exposure to AI, speech technology, or enterprise SaaS platforms
Experience working with global or distributed client teams

Company

Sanas

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Sanas is a real-time speech-understanding platform that modulates accents while preserving voices and emotions for natural interactions.
dateFounded in 2020
location
Palo Alto, California, USA
people-size51-200 employees
web-link
https://sanas.ai

Funding

Current Stage
Growth Stage
Total Funding
$117.72M
Key Investors
Insight PartnersHuman CapitalVillage Global
2025-02-19Series B· $65M
2023-03-23Series Unknown· $14.72M
2022-03-29Series A· $32M

Leadership Team

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Shawn Zhang
Co-Founder & CTO
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