ChargePoint · 12 hours ago
Service Delivery Manager
United States
Full-time
Remote
Mid, Senior Level
$52K/yr - $120K/yr
5+ years expChargePoint is at the center of the electric mobility revolution, powering one of the world’s leading EV charging networks. The Service Delivery Manager is responsible for managing customer support programs, ensuring customer satisfaction, and serving as a liaison between customers and internal teams to resolve escalations effectively.
AutomotiveCharging InfrastructureElectric VehicleManufacturing
Responsibilities
Onboard customers to their support programs
Develop a trusted advisor relationship with customer stakeholders
Represent the voice of the customer within ChargePoint
Report on account health internally and externally:
Identify, communicate, and mitigate account risks with support programs
Produce presentation material/reports and perform routine reviews of support program delivery with the customer
Communicate account status and concerns to senior leadership within ChargePoint
Monitor support case progress to ensure all support SLAs are met
Intervene proactively by raising internal support escalations if an SLA is at risk
Serve as a customer advocate, handling support escalations received from the customer by working with internal teams
Track support metrics, driving necessary improvements inside the organization when metrics are not met
Qualification
Required
5-8 years of experience in account management, or customer success in a support environment focused on technical support, hardware and/or software
Excellent written and verbal phone communication skills
Bachelor's degree
Demonstrated skills in problem solving, managing competing priorities, influencing peers, removing ambiguity, and action planning
Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM and case management systems
Company
ChargePoint
ChargePoint is an electric vehicle (EV) charging network that offers charging solutions for both commercial businesses and consumers.
1001-5000 employees
H1B Sponsorship
ChargePoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (32)
2023 (36)
2022 (24)
2021 (23)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$1.44BKey Investors
PennDOTIllinois Environmental Protection AgencyAntara Capital
2024-09-20Grant· $19M
2023-08-15Grant· $0.94M
2023-07-27Post Ipo Debt· $150M
Leadership Team
Rick Wilmer
Chief Executive Officer
Mansi Khetani
Chief Financial Officer
Recent News
Business Wire
2026-01-22
Clean Technica
2026-01-22
2026-01-19
Company data provided by crunchbase