HonorHealth · 17 hours ago
Engineer II - Network
Arizona, United States
Full-time
Onsite
Entry, Mid Level
1+ years expHonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The Network Engineer II researches, develops, tests, analyzes and documents WAN and LAN infrastructure while performing operational tasks and providing end-user support.
Health Care
Responsibilities
Provides end user application support, defines & documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalate issues when appropriate. Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Utilizes application tools, assists users with access & provisioning, installs & deploys applications. Documents and submits new content to the knowledgebase
Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues
Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented Maintains a professional appearance for both themselves and their work environment
Completes IT Governance & IT project job assignments to ensure achievement of established project milestones
Qualification
Required
High School Diploma or GED and some college level coursework in Information Technology
1 year service/help desk or call center environment
Must be familiar with Windows, Mac OS, Troubleshooting various devices desktop, laptop, mobile devices, printers, and telephones
Preferred
Associate's Degree Computer Science, Computer Information Systems, or a related discipline
2 years experience in Networking and Active Directory
Experience in a Healthcare environment
HDI Support Center Analyst, A+, ITIL Foundation Upon Hire
Benefits
Diverse benefits portfolio for our full-time and part-time team members
Company
HonorHealth
HonorHealth represent integrity & honesty and honor your right to personalized, easy-to-navigate healthcare.
10001+ employees
H1B Sponsorship
HonorHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Todd LaPorte
CEO
Recent News
2026-01-17
Company data provided by crunchbase