Compunnel Inc. · 15 hours ago
Customer Operations Specialist
United States
Contract
Remote
Mid Level
$26/hr - $26/hr
3+ years expCompunnel Inc. is seeking a Customer Operations Specialist to support daily sales and customer operations with a strong focus on order management, billing resolution, and customer communication. The role involves processing orders, maintaining records, resolving billing issues, and providing customer support.
Information Technology & Services
Hiring Manager
Riddhi Thapa
Responsibilities
Order Management
Process product and service orders from sales teams and customers
Maintain accurate customer and contract records
Prepare price quotes and verify pricing, quantities, and terms
Distribute order documentation to appropriate departments
Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages
Customer Billing & Accounts Receivable
Resolve billing issues, AR disputes, credits, and payment terms
Communicate clearly with customers regarding billing questions
Sales & Customer Support
Provide pricing, availability, formal quotes, and post-sale support
Support and interact with sales teams and customers on a daily basis
Provide backup coverage across teams with similar responsibilities
Follow all company policies and procedures
Participate in new initiatives as assigned
Take on additional responsibilities as business needs require
Qualification
Required
SAP experience preferred (SAP HANA 4 a plus)
AS/400 experience preferred
Heavy email-based customer support experience
Strong customer-facing communication skills
Experience resolving AR disputes, credits, and understanding payment terms
Advanced Excel skills; frequent usage expected
Stable work history with clear career progression
Strong attention to detail and work ethic
Ability to work independently with minimal supervision
Experience collaborating with internal teams and external clients
Bachelor's degree or 3+ years of relevant experience
Experience with CRM tools, ERP systems, or pricing/quote configuration tools
Proficiency in Microsoft Word, Excel, Outlook, and Access
Strong organizational skills with the ability to manage multiple priorities
Solid problem-solving skills and initiative
Preferred
Order entry experience
Salesforce CRM experience
Experience with Select Configure Price Quote (SCPQ)
Experience supporting projects from quoting through invoicing and delivery
Background in continuous improvement, Lean practices, or process optimization
Prior leadership or people management experience strongly preferred
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase