Northrop Grumman · 15 hours ago
PC Network Support Tech 3/4 - Top Secret - R10220765
Melbourne, FL
Full-time
Onsite
Mid, Senior Level
$53K/yr - $88K/yr
4+ years expNorthrop Grumman is a leading technology company that offers innovative solutions in various domains. They are seeking a PC Network Support Tech to provide technical support for computers and networks, including installation, troubleshooting, and maintenance of personal computers and related systems.
AerospaceData IntegrationManufacturingRemote SensingSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical support for computers and associated networks
Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors
Connects personal computers and terminals to existing data networks. Performs basic PC setups
Instructs and assists users in the use of personal computers and networks
Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases
Maintains trouble logs
Completes paperwork and other tasks needed to satisfy Security requirements
Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software
Works with Security to remediate classified or unclassified data spillage incidents
Coordinates with users, service desk, server administrators, network engineers, and customer and IT management
Reviews the trouble ticket queue to identify issues that need to be addressed
Works through the ticket queue without intervening management direction (self-motivated)
Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite
Resolves tickets within established SLAs
Raises issues that require management attention or involvement
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies
Works with system administrators and other staff to resolve support issues, escalating where appropriate
Participates in new installations, testing and special projects as needed
May spend portions of the day away from the desk when supporting users and moving equipment
Exhibits good communication skills, an energetic approach, and patience with customers
Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records
Route calls to product line specialists. Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Qualification
Required
High School diploma and 4 years of relevant experience; OR an Associates degree and 2 years of relevant experience; OR a Bachelor's degree and 0 years of relevant experience is required
Must have a Security+ certification (or greater)
Candidates must have a current DOD Top Secret level security clearance (at a minimum) in order to be considered
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
High School diploma and 6 years of relevant experience; OR an Associates degree and 4 years of relevant experience; OR a Bachelor's degree and 2 years of relevant experience is required
Must have a Security+ certification (or greater)
Candidates must have a current DOD Top Secret level security clearance (at a minimum) in order to be considered
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
Preferred
Associate's degree
Active DOD TS/SCI, or SAP/SAR access is preferred
3 years of experience with IT related hardware in a classified environment
Microsoft Certifications (MCP, MCSE or MCSA) a plus
Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
Experience with thin clients
Experience in Active Directory configuring user and computer accounts
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
Experience supporting VMware VDI (Virtual Desktop Infrastructure)
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking
Benefits
Exceptional benefits/healthcare
9/80 work schedule
Great 401k matching program
Health insurance coverage
Life and disability insurance
Savings plan
Company paid holidays
Paid time off (PTO) for vacation and/or personal business
Company
Northrop Grumman
Northrop Grumman is an aerospace, defense and security company that provides training and satellite ground network communications software.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.7BKey Investors
U.S. Department of DefenseNASA
2025-05-27Post Ipo Debt· $1B
2024-01-29Post Ipo Debt· $2.5B
2023-12-20Grant· $72M
Leadership Team
Tom Wilson
Corporate Vice President, Enterprise Business Development
Jeffrey Worsham
Chief Product Owner - Advanced Technology Development
Recent News
2026-01-24
2026-01-23
alleywatch.com
2026-01-20
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