Vanta · 6 hours ago
Customer Success Manager, Early-Stage
United States
Full-time
Remote
Entry, Mid Level
2+ years expVanta is a company focused on helping businesses earn and prove trust through continuous security monitoring. As a Customer Success Manager, you will guide early-stage startup customers through their security and compliance journeys, ensuring customer retention and satisfaction while providing world-class service.
Artificial Intelligence (AI)ComplianceCyber SecurityInternetSoftware
Responsibilities
Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize impact and engagement
Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals
Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention
Utilize our CS platform to track and prioritize customer health indicators across the team’s book of business, making data-driven decisions to enhance customer outcomes
Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions
Partner closely with your team and cross-functional partners to develop and execute plays that drive customer engagement, adoption, and retention across Vanta startup customers
Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities
Coordinate with Support, Partners and EPD to efficiently resolve customer issues, ensuring a seamless and positive experience
Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement
Qualification
Required
2+ years of experience in Customer Success at a SaaS company
1-3 yrs of Industry knowledge in GRC, compliance and/or cybersecurity
Background in running a large book of business at scale
Willingness to collaborate with others and drive mutually beneficial outcomes
Self-motivated and curious: Bias for action and committed to iterating when necessary
Work effectively in a highly ambiguous, ever-changing environment
Possess clear and thoughtful communication skills, with strong critical thinking ability
Be highly empathetic to customers, with a proven track record of long-term customer retention
Experience with hitting retention targets and creating happy, healthy customers
Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
Preferred
Experience working in the security or compliance industry
Benefits
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
Family planning benefits
401(k) matching
Flexible work hours and location
Open PTO policy
11 paid holidays in the US
Company
Vanta
Vanta is a trust management platform that automates compliance and risk management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$503MKey Investors
Wellington ManagementSequoia CapitalCrowdStrike
2025-07-23Series D· $150M
2024-07-24Series C· $150M
2023-05-10Series B
Leadership Team
Christina Cacioppo
Cofounder and CEO
David Eckstein
Chief Financial Officer
Recent News
Tech Startups - Tech News, Tech Trends & Startup Funding
2026-01-23
2025-12-20
Company data provided by crunchbase