Sentral · 13 hours ago
Experience Associate (Front Office Supervisor)
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expSentral is a network of communities redefining the way people live. The Experience Associate is the first point of contact for guests and residents, responsible for ensuring a welcoming atmosphere and providing exceptional customer service while managing property operations and guest communications.
CommercialCommunitiesHospitalityReal EstateResidential
Responsibilities
Uphold Sentral’s value of excellence in customer service
Establish rapport with residents and guests so they always feel loved
Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
Use empathy to understand and help meet the needs of our residents and guests and establish rapport with residents and guests
Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests
Provide assistance with scheduling of the Experience team when needed
Create 'Surprise and Delight' moments for residents and guests
Learn and train others on community software, such as Yardi and Stayntouch
Be an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon request
Manage building access for guests, residents, and authorized vendors using key system technology
Monitor amenity spaces and ensure residents and guests are adhering to community policies
Assist Experience Manager in leading daily standups and monthly meetings
Assist Experience Manager with interviewing, training of new Experience team members
Support onboarding and training of new Experience team members and provide ongoing mentorship
Assist Experience Manager with new process development and execution
Provide supervisory coverage of the experience team in the absence of Experience Manager and Director of Operations
Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
Demonstrate thorough understanding of Sentral’s homesharing program and be able to answer resident questions about becoming hosts, while also knowledgeable of the program from the guest-facing side (hours of operation, house rules, check-in/check-out procedures, etc.)
Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
Assist sales team by facilitating self-guided or virtual tours and onsite tours when needed
Embrace the importance of Sentral Sales by understanding and being able to answer common questions asked by prospects and current residents
Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
Complete daily tasks and shift reports, providing an overview of what occurs during shift and highlighting pertinent information that needs to be passed on to the next shift
Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
Work on special projects as deemed necessary by management
Cross train in other areas of property to ensure all guest services are covered
Perform other related duties and assignments as needed and assigned
Qualification
Required
High School Diploma or equivalent required; some college preferred
1+ years of experience working in hospitality or customer service industry required
Strong passion for hospitality and providing exceptional customer service
Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
Computer savvy with the capacity to learn and master multiple software systems
Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
Proactive decision-making and problem-solving skills
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
A competent team player with a positive attitude and the knack to smile under all circumstances
Exemplify a high level of reliability, trustworthiness, and integrity, and initiative
Ability to work a flexible schedule, including evenings and weekends
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
Preferred
Some college preferred
Multifamily and/or hospitality experience preferred
Benefits
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
Company
Sentral
Sentral is a network of residential communities that consists of designer apartments with in-built workspace and rooftop pools.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd A. Butler
Chief Technology Officer
Jenni Beltran
People Team Business Partner
Recent News
2025-10-09
2024-05-24
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