ICBC (Insurance Corporation of British Columbia) · 1 day ago
Business Systems Analyst - Intermediate
N.V. Head Office - Room 405
Full-time
Hybrid
Mid Level
3+ years expICBC is committed to delivering high-quality customer service to all British Columbians. They are seeking an Intermediate Business Systems Analyst to assist in investigating and remediating issues, as well as leading small to large-scale application-related projects.
InsuranceLogistics
Responsibilities
Document systems and acceptance criteria based on business requirements
Work closely with the business stakeholders in understanding and prioritizing requests to support investigation and remediation
Identify opportunities and implement processes to improve both speed of delivery and quality of deliverables
Coach on defect/incident resolution, as well as identify root cause of complex defects/incidents across portfolios and communicate resolution
Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the solution meets the business need
Provide data to the business stakeholders for review and remediation
Provide release coordination & planning with key vendors and technical teams in the execution of medium to high complexity changes
Develops and executes on operational processes and methodology to plan, implement or oversee system changes into all prod and non-prod environments
Provides coordination and operational oversight of the incident, problem and change queue to ensure appropriate action is taken within the service expectations of the customer
Providing customer services with users and business customers in providing communications on escalations and urgent incidents with the technical staff and the manager
Acts as the operational lead in the service management of vendors and other external services that support the solutions as the focal point of the IS Contact Center Team
Provide weekly updates on the ongoing operations of the contact center core services as it relates to incidents, problems, and changes to the solution
Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements
Experience performing production support including incident, problem and change management
Understanding of software development lifecycle (e.g. build and release management, migration methodology)
Ability to work without supervision and in a cross-functional team environment
Experience in supervising and mentoring junior BSAs
Qualification
Required
3-5 years of hands-on experience in Business Systems Analysis or a combination of relevant post-secondary education and related experience
Experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative solutions
Intermediate experience in SQL/Oracle, Confluence, SPLUNK, ITSM tools (e.g. HPSM, ServiceNow) and process mapping tool (e.g. Visio)
Demonstrated knowledge of different requirement gathering techniques and hands on experience with UI and design principles, functional and non-functional requirements
Experience conducting impact analysis in an enterprise environment
Working experience with Agile methodology
Ability to translate technical terms and requirements for non-technical people
Experience in facilitating/leading small to large cross functional groups with demonstrated success in relationship building, conflict resolutions, consensus building, risk mitigation and in delivery of small initiatives
Provide release coordination & planning with key vendors and technical teams in the execution of medium to high complexity changes
Develops and executes on operational processes and methodology to plan, implement or oversee system changes into all prod and non-prod environments
Provides coordination and operational oversight of the incident, problem and change queue to ensure appropriate action is taken within the service expectations of the customer
Providing customer services with users and business customers in providing communications on escalations and urgent incidents with the technical staff and the manager
Acts as the operational lead in the service management of vendors and other external services that support the solutions as the focal point of the IS Contact Center Team
Provide weekly updates on the ongoing operations of the contact center core services as it relates to incidents, problems, and changes to the solution
While Genesys Contact Center Solution technical knowledge is not mandatory, good understanding of the IS Problem, Incident and change process is required
Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements
Experience with different testing techniques
Experience performing production support including incident, problem and change management
Understanding of software development lifecycle (e.g. build and release management, migration methodology)
Ability to work without supervision and in a cross-functional team environment
Experience in supervising and mentoring junior BSAs
Preferred
Exposure to Guidewire PolicyCenter, Guidewire ClaimCenter, JIRA, HPSM, and SharePoint is an asset
Benefits
Competitive salary
Comprehensive benefits
Company
ICBC (Insurance Corporation of British Columbia)
We're ICBC, your provincial Crown Corporation responsible for insurance, driver licensing and road safety.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
D
Dave Barrett
Founder
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