Maven AGI · 20 hours ago
Senior Solutions Engineer
Boston, MA
Full-time
Hybrid
Senior LevelMaven AGI is an enterprise AI platform focused on delivering artificial general intelligence for customer service. As a Solutions Engineer, you will drive the adoption of AI solutions by understanding customer challenges, designing tailored solutions, and demonstrating the technology's value. This role requires a blend of technical curiosity and sales acumen, helping customers succeed in an evolving landscape.
Artificial Intelligence (AI)EnterpriseGenerative AIMachine Learning
Responsibilities
Technical Demonstrations: Lead compelling technical demos and proof-of-concept exercises that guide prospects through the art of the possible with AI-powered customer support
Solution Design & Scoping: Partner with sales to translate customer requirements into tailored solutions, scoping engagements that address specific pain points and deliver measurable ROI
Customer Discovery: Engage directly with customers—from VPs of Support to CTOs—to understand their business goals and technical requirements, acting as a trusted advisor throughout the sales cycle
POC Ownership: Run proof-of-concept engagements as the primary technical resource, ensuring successful outcomes that build confidence and drive deals forward
Implementation Planning: Build clear implementation plans that capture requirements, define scope, and enable smooth handoffs to Forward Deployed Engineers and post-sales teams
Demo Development: Build and modify demo applications using AI-assisted development tools to showcase product capabilities and support customer-specific use cases
Feedback Loop: Gather insights from customer interactions to inform product development and improve our offerings
Qualification
Required
Obsession with curiosity and self-starting attitude in ambiguous environments
Comfortable with AI-Assisted Development using tools like Claude Code, Cursor, or GitHub Copilot
Technically fluent with NodeJS/NextJS/TypeScript stack
Foundational knowledge of software development lifecycle, cloud infrastructure, and basic security concepts
Broad understanding of enterprise AI solutions (RAG, embeddings, knowledge retrieval) at a conceptual level
Sales-focused mindset with previous experience in sales engineering or pre-sales
Confident communicator capable of presenting technical content to senior audiences
Ability to thrive in ambiguity and prioritize effectively with limited guidance
Strong customer-centric interpersonal skills to build relationships and influence decision-makers
Familiarity with NodeJS/NextJS/TypeScript (primary stack)
Regular use of AI-assisted development tools (Claude Code, Cursor, GitHub Copilot, etc.)
Foundational understanding of SDLC, CI/CD, and development workflows
Basic knowledge of cloud infrastructure (AWS, GCP, or Azure concepts)
Understanding of basic security posturing and compliance considerations
Ability to read, understand, and explain code—even when AI-generated
Experience with REST APIs
Preferred
Experience with ETL tools and data integration solutions
Background in customer support operations or CX technology
Experience with platforms like Salesforce, Zendesk, or Freshdesk
Benefits
Competitive salary
Comprehensive benefits
Meaningful equity
Company
Maven AGI
Generative AI platform to reimagine customer experience starting with support
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78MKey Investors
Dell Technologies CapitalM13
2025-06-18Series B· $50M
2024-05-29Series A· $20M
2023-12-01Seed· $8M
Leadership Team
Sami Shalabi
Co-Founder & CTO
Recent News
Crunchbase News
2025-12-26
2025-10-23
Company data provided by crunchbase