Genesys Cloud Developer Product Owner jobs in United States
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Cognizant · 21 hours ago

Genesys Cloud Developer Product Owner

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$80K/yr - $100K/yr
date10+ years exp

Cognizant is a leading company focused on driving customer experience modernization through technology. As a Genesys Cloud Developer Product Owner, you will lead large-scale enterprise Contact Center Migration and Transformation programs on Genesys Cloud CX, managing a high-performing technical team and collaborating with business and IT stakeholders.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
badNo H1Bnote

Responsibilities

Assess existing contact center platforms (Avaya, Cisco, Genesys Engage) and define migration strategies to Genesys Cloud CX
Design and implement Genesys Cloud CX solutions including IVR, routing flows, digital channels, and workforce engagement
Lead execution of migration plans, ensuring compliance, security, and governance standards
Act as a trusted advisor during workshops, design sessions, and executive updates
Drive adoption of AI-powered solutions and enablement of omnichannel capabilities

Qualification

Genesys Cloud CXContact Center technologiesMigration strategiesGenesys Certified ProfessionalAI/ML familiarityConsulting skillsStakeholder engagementAgile methodologiesCommunication skills

Required

10+ years of experience in Contact Center technologies
5+ years of expertise in Genesys Cloud CX migration and transformation
Deep knowledge of Genesys Cloud CX capabilities (routing, IVR, digital, WEM, integrations)
Hands-on experience with Genesys Cloud Architect, APIs, AppFoundry integrations, and CRM connectors
Strong consulting, communication, and stakeholder engagement skills

Preferred

Genesys Certified Professional (GCP) – Cloud CX
Experience in large-scale migrations (multi-site, multi-region)
Prior experience as a Solution Architect or Transformation Consultant in CCaaS
Familiarity with AI/ML, speech analytics, and cloud-native architectures
Exposure to Agile delivery methodologies and enterprise environments

Benefits

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Company

Cognizant

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Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
dateFounded in 1994
location
Teaneck, New Jersey, USA
people-size10001+ employees
web-link
https://www.cognizant.com

Funding

Current Stage
Public Company
Total Funding
$0.24M
Key Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO

Leadership Team

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Ravi Kumar S
Chief Executive Officer
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Anil Cheriyan
CTO / EVP Strategy & Technology
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Recent News

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Cognizant bets on Tier-2 cities to tap India’s tech talent pool
2026-01-24
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2026-01-24
IndiaTimes
Cognizant expands operations in India to tap into talent pool
2026-01-24
Company data provided by crunchbase