Cognizant · 12 hours ago
Genesys Cloud Developer Product Owner
United States
Full-time
Remote
Senior Level, Lead/Staff
$80K/yr - $100K/yr
10+ years expCognizant is a leading company focused on driving customer experience modernization through technology. As a Genesys Cloud Developer Product Owner, you will lead large-scale enterprise Contact Center Migration and Transformation programs on Genesys Cloud CX, managing a high-performing technical team and collaborating with business and IT stakeholders.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Assess existing contact center platforms (Avaya, Cisco, Genesys Engage) and define migration strategies to Genesys Cloud CX
Design and implement Genesys Cloud CX solutions including IVR, routing flows, digital channels, and workforce engagement
Lead execution of migration plans, ensuring compliance, security, and governance standards
Act as a trusted advisor during workshops, design sessions, and executive updates
Drive adoption of AI-powered solutions and enablement of omnichannel capabilities
Qualification
Required
10+ years of experience in Contact Center technologies
5+ years of expertise in Genesys Cloud CX migration and transformation
Deep knowledge of Genesys Cloud CX capabilities (routing, IVR, digital, WEM, integrations)
Hands-on experience with Genesys Cloud Architect, APIs, AppFoundry integrations, and CRM connectors
Strong consulting, communication, and stakeholder engagement skills
Preferred
Genesys Certified Professional (GCP) – Cloud CX
Experience in large-scale migrations (multi-site, multi-region)
Prior experience as a Solution Architect or Transformation Consultant in CCaaS
Familiarity with AI/ML, speech analytics, and cloud-native architectures
Exposure to Agile delivery methodologies and enterprise environments
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Hindu Business Line
2026-01-24
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase