Pacific Quest · 23 hours ago
Program Director
Hawaiian Paradise Park, HI
Full-time
Onsite
Director/Executive
$110K/yr - $140K/yrPacific Quest is a leader in integrative, nature-based residential treatment for adolescents and young adults located on Hawaii Island. The Program Director is responsible for the execution and overall health of residential programming, ensuring alignment with the Treatment Framework while developing leadership across sites and collaborating with various departments.
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Responsibilities
Ensure residential programming aligns with Pacific Quest’s Treatment Model, Developmental Framework, and Core Therapeutic Experiences
Maintain consistent standards related to professionalism, safety, language, media use, and resident engagement
Identify and correct program drift through coaching, training, and system improvement
Partner with Clinical, Medical, Quality Assurance, and Operations leaders to maintain alignment without role overlap
Directly supervise the Program Managers and Team Managers
Establish clear expectations, accountability rhythms, and performance standards
Coach and develop leaders to function independently and effectively
Build leadership bench strength and support succession readiness
Maintain core program consistency across Reeds Bay and 26th Street while respecting developmental differences
Support the 26th Street Program Manager in adapting programming appropriately for young adults
Serve as the primary escalation point for program-level trends or risks, not daily operational issues
Oversee staffing models, ratios, and readiness relative to census
Partner with HR and Operations on hiring priorities, onboarding readiness, and retention trends
Ensure Program Managers and Team Managers execute scheduling and coverage appropriately
Identify staffing risks early and propose structural solutions
Until census and staffing allow for re-expansion of Program Manager capacity, the Program Director will support select PM-level functions at the Reeds Bay campus, including:
Oversight of day-to-day program flow for the Adolescent population
Support to Team Managers in schedule execution, coverage coordination, and resident programming
Coordination of daily alignment with Clinical and Medical teams
Serving as the primary program escalation point for Reeds Bay
This is a fully on-site, field-based leadership role. The Program Director is expected to maintain regular physical presence at Reeds Bay and consistent engagement at the 26th Street campus
While the Program Director is not a primary coverage role, organizational needs may occasionally require the PD to be present in the field to support coverage, continuity of care, or leadership stability
When providing coverage support, the PD maintains a leadership role and evaluates whether repeated coverage needs indicate a broader structural issue requiring correction
Qualification
Required
Master's degree or equivalent leadership experience in residential, behavioral health, or experiential treatment settings
Demonstrated experience leading other leaders
Strong understanding of trauma-informed, developmentally aligned care
High emotional regulation, professionalism, and judgment
Prehire and ongoing background and fingerprint checks
Prehire and annual physical and TB clearance
Drug screen clearance
Maintain current CPR, First Aid, and CPI certification
Pacific Quest compliance training must be kept up to date
Must maintain active personal automobile insurance and provide proof of coverage, as use of a personal vehicle is required in the performance of essential job functions. Must also submit annual driver's abstracts in order to meet company auto insurance requirements
Preferred
Experience in adolescent and/or young adult residential treatment
Familiarity with integrated clinical–experiential models
Experience in organizations undergoing professionalization or growth
Benefits
Healthcare including preventative health, prescription, dental and vision benefits
Paid time off accrual and holiday pay
Paid parental leave
401k plan
Prodeals and discounts
Company
Pacific Quest
Pacific Quest is a health & wellness company providing wilderness therapy program.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-11-21
Company data provided by crunchbase