Pyramid Consulting Group, LLC · 19 hours ago
Sr. Manager, Social Commerce
NYC Metro Area
Full-time
Hybrid
Senior Level
$120K/yr - $140K/yr
6+ years expPyramid Consulting Group, LLC is representing a leading global beauty brand seeking a Senior Manager, Social Commerce to join their team. This role focuses on managing TikTok Shop operations, ensuring product accuracy, and collaborating across teams to optimize performance and enhance customer experience.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Ashlie LaFergola
Responsibilities
Own daily TikTok Shop operations across multiple Korean beauty brands
Ensure product listings, pricing, catalogs, and compliance requirements remain accurate and up to date
Monitor order flow, cancellations, fulfillment performance, customer issues, and inventory levels
Partner with Operations, Supply Chain, and Customer Service to quickly resolve issues and maintain a strong customer experience
Support creator-led sales by ensuring product links, inventory availability, affiliate commissions, and promotional details are properly set up and live
Collaborate with Social and Influencer teams to align content, creator moments, and activations with TikTok Shop priorities
Track creator performance to identify top-performing partnerships, formats, and opportunities, and optimize in real time
Plan and execute livestream events in partnership with internal teams and/or external agencies
Build and manage TikTok Shop calendars in partnership with the platform team, including launches, promotions, creator and affiliate programs, livestreams, and key platform moments
Work with Brand and Marketing teams to ensure new product launches are fully operational and supported
Prepare launch toolkits, platform requirements, and internal documentation to drive successful execution
Develop, document, and continuously improve SOPs across catalog setup, inventory management, compliance, creator activations, and reporting
Maintain strong relationships with TikTok Shop platform operations teams to ensure fast escalation and resolution of issues
Ensure operational readiness for audits, policy updates, compliance changes, and product restrictions
Act as the primary day-to-day contact for TikTok Shop category and operations teams
Participate in recurring check-ins, troubleshooting sessions, and performance reviews
Stay current on new features, tools, and changes to TikTok Shop workflows and requirements
Track and report daily and weekly performance metrics including traffic, conversion, cancellations, sell-through, gross sales, and operational KPIs
Identify product, content, or operational risks impacting performance and recommend actionable solutions
Share clear, concise performance summaries with cross-functional partners and leadership, and propose real-time optimizations
Qualification
Required
6+ years of experience in eCommerce, marketplace, or social commerce with hands-on operational ownership
At least 1 year of experience managing TikTok Shop or a comparable social commerce or marketplace platform
Strong understanding of eCommerce operations, including catalog management, inventory flow, order management, fulfillment, and compliance
Proven ability to collaborate cross-functionally with marketing, operations, social, and customer service teams
Highly organized with comfort managing detailed workflows and multiple priorities
Analytical and solution-oriented, with the ability to identify issues and drive improvements
Preferred
Background working with beauty or CPG brands strongly preferred
Benefits
Incentive pay
Discretionary bonuses
Comprehensive benefits package
Company
Pyramid Consulting Group, LLC
Driving growth through strategic talent partnerships.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Allyson Goodman
Founder & CEO
Company data provided by crunchbase