Cayuse Holdings · 16 hours ago
Managing Director - Network Operations Group
United States
Full-time
Hybrid
Mid, Senior Level
$160K/yr - $220K/yr
7+ years expCayuse Holdings is a company focusing on innovative solutions in network operations. They are seeking a Managing Director for their Network Operations Group to drive business development, manage global operations, and lead the creation of market-disrupting service offerings.
Finance
Responsibilities
Startup & New Offering Development
Product Innovation: Define the vision and roadmap for new NOC service offerings (e.g., AIOps, predictive analytics, specialized cloud monitoring services), from ideation and MVP (Minimum Viable Product) development to full market launch
Market Validation: Conduct market research, competitive analysis, and client feedback loops to ensure product-market fit for all new and existing services
Agile Development: Lead agile development cycles for new service features and operational enhancements, embracing rapid iteration and a "fail fast, learn faster" mindset
Proof of Concept (POC) Management: Manage and execute POCs with lighthouse customers to validate new offerings and refine the service delivery model before general availability
Tech Stack Selection: Drive the selection and implementation of new, cutting-edge monitoring and automation technologies to support innovative offerings and enhance efficiency
Sales & Business Development
Revenue Generation: Drive the growth of the NOC as a distinct line of business by achieving assigned sales targets and increasing the annual recurring revenue (ARR) of NOC services
Sales Pipeline & Lead Generation: Proactively identify and generate new leads for existing and new NOC service offerings. Build and manage a robust sales pipeline in collaboration with the core sales and marketing teams
RFP Management: Lead the technical and operational response to Requests for Proposal (RFPs), ensuring compelling, accurate, and competitive proposals are submitted
Deal Closure: Provide expert technical support during the sales cycle, conducting client presentations, demonstrating service capabilities, and leading technical negotiations to successfully close deals
Leadership & Team Management
Lead, mentor, and develop high-performing, agile teams (onshore/offshore) capable of both stable operations and rapid innovation
Define and execute a strategy for building and leveraging both onshore and offshore teams, optimizing for cost efficiency, 24/7 coverage, and specialized skill sets within a lean operational model
Network Operations & Service Delivery
Oversee daily NOC operations within a fast-paced environment, ensuring scope, schedule, and quality adherence and alignment with SLAs
Ensure continuous monitoring, lead incident response efforts during critical outages, and manage end-to-end service delivery for a diverse client base
Other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience
7+ years of experience in network operations or managed services, with at least 3 years in a leadership role
Proven track record in B2B sales, business development, or pre-sales engineering related to IT services or managed services is essential
Experience managing global or geographically dispersed teams (onshore/offshore)
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner
Must be self-motivated and able to work well independently as well as on a multi-functional team
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
Strong understanding of network protocols, infrastructure (LAN/WAN), security concepts, and monitoring tools
Familiarity with emerging technologies like AIOps, cloud monitoring, and automation scripting
Exceptional leadership, entrepreneurial spirit, and a proactive, 'owner' mindset
Superior communication, presentation, negotiation, and client-facing skills
Ability to thrive in ambiguity and drive clarity in a fast-paced, high-pressure environment
Preferred
MBA is a plus
Experience in a startup, greenfield project, or new product launch environment is highly desirable
Benefits
Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Company
Cayuse Holdings
Cayuse Holdings is an economic enterprise that specializes in providing sourcing and diversity solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase