Botify · 1 day ago
Customer Program Manager, Enterprise
New York, United States
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $133K/yr
4+ years expBotify is a leader in AI search technology, dedicated to helping brands achieve visibility and control across various search platforms. The Customer Program Manager plays a vital role in managing strategic client relationships and ensuring successful implementation of Botify's services.
SEOSoftware
Responsibilities
Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders
Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes
Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope
Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify
Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and professional services resources when necessary
Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources
Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers
Partner with Account Managers to identify and execute growth strategies
Assist in building and implementing internal processes to enhance efficiency in service delivery
Qualification
Required
4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment
Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience
Experience working with complex enterprise software solutions
Proven ability to facilitate and contribute to complex technical discussions
Interest in SEO; previous experience in the industry is a plus
Creative Problem Solver
Autonomous and Independent
Works well under pressure and in ambiguous situations
Strong technical acumen
Benefits
Unlimited Time Off
11 company holidays
16 weeks of parental leave
Summer Fridays
ClassPass Subscription
Team building events and initiatives
Flexible work policy
Commuter benefits
401k
Health and Wellness perks
Company
Botify
Botify is the unified suite of applications assisting enterprise SEO stakeholders in each phase of the organic search process.
201-500 employees
H1B Sponsorship
Botify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$82.2MKey Investors
Idinvest Partners
2024-01-03Debt Financing
2021-09-02Series C· $55M
2019-02-26Series B· $20M
Leadership Team
Adrien Menard
Co-founder & CEO
Thomas Grange
Co-founder and Chief Innovation Officer
Recent News
2025-10-23
2025-10-22
MarTech
2025-07-06
Company data provided by crunchbase