Primary Talent Partners · 18 hours ago
Contract Administrator/Contract Management & Billing Support Specialist
Charlotte, NC
Contract
Onsite
Entry, Mid Level
$27/hr - $32/hr
2+ years expPrimary Talent Partners has a new contract opening for a Contract Administrator/Contract Management & Billing Support Specialist with a large power and utilities client in Charlotte, NC. The role involves assisting in the processing of business applications, agreements, and billing for services while interacting with both internal and external customers to resolve billing issues and provide information on services offered.
EmploymentRecruitingStaffing Agency
No H1B
Responsibilities
Assists the Business & Technical Consultant role for a major utility company to process business applications, agreements, and billing for services offered to customers
Support includes reviewing documentation provided by customers, billing set up, various complex and urgent requests supporting external customers, performs various bill research, performs various agreement research and more
Works closely with internal and outside council legal team
Interacts with complex customer agreement and billing; gives information in response to inquiries about accounts, products, and services
Takes care of and settles customer billing issues
Answers internal customer questions regarding product or service and operation or maintenance
Receives and processes orders/applications, provides information concerning pricing, changes in service, legal agreements or other related questions
May talk with internal/external customers by phone or video call to ensure the best service possible
Consults with customers to obtain information and explain available services
Investigates and corrects errors, following customer and company records
Perform program data management activities as needed, including, running reports, updating data
Adjusts complaints concerning billing or services rendered or refers complaints of product or service failure to appropriate departments for investigation
Coordinates customers' service needs with other departments as required to ensure customer service
This position is typically retained to manage multiple White projects per the Project Management Center of Excellence Project Profile Matrix
Qualification
Required
Minimum of 2 years of contract management or billing support experience
Demonstrated knowledge of basic project management principles
Project related work school experience; Demonstrated a Working Knowledge in Project or Contract Management, Decision Making, Critical Thinking, and Problem Solving; Collaborative Team Member
Preferred
Graduation from a four-year college or university
Demonstrated to Working knowledge in project related Scheduling Cost Controls
Benefits
ACA-compliant supplemental package available for enrollment.
Company
Primary Talent Partners
Primary Talent Partners is a staffing agency that provides recruiting and employment services for IT, engineering, and corporate sectors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Darcy Todd, CCWP
SVP, Strategic Partnerships
Beth Hackett
Vice President Strategic Partnerships
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