Lucid Motors · 2 hours ago
Delivery Manager
Houston, TX
Full-time
Onsite
Mid, Senior Level
4+ years expLucid Motors is a leader in luxury electric vehicles, aiming to enhance the human experience through innovative design. As a Delivery Manager, you will oversee vehicle deliveries and lead a team to ensure exceptional service, compliance, and smooth operations throughout the delivery process.
AutomotiveAutonomous VehiclesElectric VehicleTransportation
Responsibilities
Lead field Delivery team, ensuring seamless transactions and exceptional customer service
Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners
Ensure highest level of accuracy of every transaction before handing over vehicle
Lead the professional growth of the Delivery team through one-on-one coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction
Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rd party
Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in
Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades
Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory
Manage quality and condition of vehicle inventory and readiness
Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics
Handle and manage any customer escalations that may arise at the time of delivery
Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates
Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations
Support vehicle deliveries when Delivery Associates if capacity issue arise
Assist with daily operations as needed
Ensure consistent execution of Lucid’s marketing and visual presentation
Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience
Ensure every touch point of the delivery process is frictionless and seamless
Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders
Qualification
Required
4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry
High school degree or GED required
Proven ability to lead a team of sales and/or process-focused professionals in achieving targets
Strong problem-solving abilities. Can identify technical, operational, and organizational roadblocks and provide solutions
Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence
Experience making data driven decisions and holding team accountable to KPI's
Adept at nurturing, developing, and leading exceptional customer-oriented teams
Strong cross functional collaborative skills, specifically with sales and service teams
Demonstrated experience in fostering an inclusive and collaborative team environment
Willingness to work weekends and extended retail hours, particularly at month or quarter ends
Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
Skilled in Microsoft Office and Salesforce
Capable of physical tasks such as twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations
Preferred
Bachelor's degree or equivalent work experience in business, sales, or a related field preferred
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Vacation
401k
Equity program
Discretionary annual incentive program
Company
Lucid Motors
Lucid Motors is an automotive company that specializes in electric cars.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$14.23BKey Investors
UberAyar Third Investment CompanyThe Michigan Economic Development Corporation
2025-11-12Post Ipo Debt· $975M
2025-07-17Post Ipo Equity· $300M
2025-04-03Post Ipo Debt· $1.1B
Leadership Team
Marc Winterhoff
Chief Executive Officer (interim)
Peter Rawlinson
CEO and CTO
Recent News
Ars Technica - All content
2026-01-24
2026-01-24
Company data provided by crunchbase