Upstream Rehabilitation · 12 hours ago
Patient Scheduler - Remote- Must reside in the United States
United States
Full-time
Remote
New Grad, Entry LevelUpstream Rehabilitation is looking for a Remote Patient Liaison Scheduler to join their team. The Patient Liaison is responsible for the intake of information from referral sources and the scheduling of patients, ensuring timely appointments that meet medical needs.
Health CareHospital
Responsibilities
Completes tasks as directed in support of scheduling patients of Evaluations and/or treatment with the goal of ensuring patients receive timely scheduling that meets their medical needs
Reviews Raintree/Document routing and other sources to gather needed referral, records, and other information to complete the scheduling function
Responsible for using the Patient Liaison mapping system for scheduling patients to the correct clinic/specialty that meets patient needs
Obtains and records preference of type and frequency of communication with Case Manager/Network/Attorney or proper entity
Responds to weekly reporting structure feedback including Scheduling Lag report, Referral Recapture Report, Missed Visit Report, number of contacts take/made and Future Authorization Report for trends in facilities/regions
Reports progress and issues to the supervisor and/or leader
Responsible for processing FCEs and other functional testing as directed
Develops and maintains relationships with clinics and future partners; builds and maintains relationship with referral sources/networks and other entities
This is a remote contact center environment with a requirement to work on the phone 100% of the time
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
Data Entry experience
Ability to manage incoming phone lines
Relationship building
Interpersonal skills
Ability to multi-task
Ability to problem solve; diplomatic conflict resolution abilities; ability to gracefully handle difficult situations
Familiarity with products offered by Upstream in various locations to include Physical Therapy, Occupational therapy, dry needling and other services provided
Ability to use a variety of computer-based platforms including EMR, Microsoft Office Suite, tracking systems, and web-based portals
Exceptional communication skills – oral, written and presentations
Proficient with Microsoft Office Suite or related software
Company
Upstream Rehabilitation
Upstream Rehabilitation is an outpatient physical therapy provider.
Founded in 2004
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-12-16Private Equity
Leadership Team
Anthony Mollica
Chief Executive Officer
David Van Name
Founder Upstream Rehabilitation
Recent News
2024-10-25
Business Journals
2022-04-29
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