Mosaic · 9 hours ago
Community Program Manager
United States
Full-time
Remote
Mid Level
$76K/yr - $80K/yr
4+ years expMosaic is a leading North American integrated marketing agency specializing in experiential marketing and retail media. The Program Manager will oversee the Google Champions program, managing operations and strategy, while collaborating with various teams to ensure successful execution and alignment with marketing objectives.
Health CareMedicalNursing and Residential Care
No H1B
Responsibilities
Partner with stakeholders to define and execute the annual strategic roadmap for the Google Champions Social Community, ensuring alignment with global Pixel and Retail Marketing objectives
Coordinate the community's Go-To-Market (GTM) strategy for new Pixel launches, integrating and gaining consensus from Retail Marketing, Training, Platform, and Sales teams
Collaborate with an indirect team of 10+ Community Managers worldwide to establish governance and performance standards, ensuring consistent brand voice and quality
Own and drive the global Social Calendar, overseeing Video Production and content strategy to reinforce the Pixel brand passion
Design and implement the global In-Field Strategy in partnership with regional teams to leverage the community for retail support and seller engagement
Coordinate the distribution and performance tracking of seeded Google Pixel devices to sellers in the Field for maximum ROI, working closely with relevant teams
Partner with Retail Marketing to create and execute large-scale social campaigns to drive Pixel awareness and sales
Collaborate to define KPIs and provide regular, comprehensive reports using analytics to measure community impact on engagement, sentiment, and business goals, sharing insights across teams
Partner with cross-functional teams (e.g., Sales) to use data and feedback to continuously optimize the program's content, strategy, and in-field approach
Qualification
Required
Bachelor's Degree required
4+ years of experience in program management, project management, or a related role
Proven experience working in a regional capacity, preferably within the United States, coordinating programs across multiple countries
Demonstrated experience managing day-to-day relationships with external agencies or vendors
Exceptional project management skills, with a proven ability to manage complex projects with diverse stakeholders and firm deadlines
Outstanding stakeholder management and interpersonal skills, with the ability to represent a region and build strong collaborative relationships
Excellent cross-cultural communication skills, both written and verbal
Strong organizational and time-management abilities, with a keen eye for detail
Proficiency in social media platforms and community management tools
Strong analytical skills with experience in compiling and interpreting data to generate reports and insights
Expertise in Google Suite (Docs, Sheets, Slides) for reporting and collaboration
A passion for technology and the Google brand
Preferred
A strong background in retail, training, community management, ambassador program management or technology sectors is highly preferred
Company
Mosaic
Mosaic is a whole-person healthcare organization reaching across 12 states providing support to nearly 5,000 people.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Linda Timmons
President and Chief Executive Officer
Scott Hoffman
Chief Financial Officer & Senior Vice President
Recent News
2025-03-25
Company data provided by crunchbase