Sales Support Specialist - Remote jobs in United States
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AEGIS General Insurance Agency · 1 day ago

Sales Support Specialist - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$19/hr - $19/hr
date1+ years exp

Aegis General Insurance Agency Inc. is seeking a full-time, enthusiastic Sales Support Specialist to join its call center team. The role involves providing support in sales, service, and claims, with responsibilities including assisting clients with claims, managing account communications, and converting sales opportunities.

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Responsibilities

Confer with travel agents and customers by telephone or electronically to provide accurate information about products and services
Assist clients with opening a claim
Provide advice to concert, event, and festival attendees on their best course of action
Answer questions about completing claim forms and collecting backup documentation
Manage claims status checks
Primary Sales Support representative for major account calls and emails
Work to the greatest of their ability to convert call center sales opportunities while following up as instructed on unconverted leads
Respond to general emails and voicemails
Special issuance of key partner policies
Take orders to change or cancel/refund policies
Assist in defusing service issue or complaint situations and escalate major ones to management
Other tasks as directed by management
Cover weekend shifts or extended hours as necessary

Qualification

Call Center experienceCustomer Service experienceInsurance knowledgeMS Office skillsGeneral travel knowledgeFluency in SpanishVerbal communicationWritten communication

Required

A minimum of 1-2 years of Call Center experience
A minimum of 1-2 years of Customer Service experience
Experience acquired in an insurance company or insurance agency is a big plus
Excellent verbal & written skills
Strong MS Office software skills

Preferred

Fluency in Spanish is a plus, but not required
General travel knowledge from personal or professional experience is a plus

Benefits

Bonus plan
Medical, dental, and vision insurance with no waiting period
Paid time-off in year of hire
401(k) with employer match
Voluntary benefits
Paid holidays
Paid lunch break

Company

AEGIS General Insurance Agency

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AEGIS General Insurance Agency (AGIA) is a Managing General Agency and full-service Program Administrator.
dateFounded in 1977
location
Harrisburg, Pennsylvania, USA
people-size201-500 employees
web-link
http://www.aegisgeneral.com/

Funding

Current Stage
Growth Stage

Leadership Team

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AnaMaria Cook
Chief Financial Officer
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Recent News

Venture Capital
The McGowan Companies Acquires Aegis Professional Risk Division from K2 Insurance Services
2025-07-31
Coverager - Insurance news and insights
AER launches Management Liability insurance program
2024-11-15
Company data provided by crunchbase