Jobs via Dice · 13 hours ago
ISP Technician
United States
Contract
Remote
New Grad, Entry Level
$15/hr - $15.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Level 1 Help Desk Technician to provide first-line support to end-users experiencing technical issues. The role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.
Computer Software
Responsibilities
Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement
Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
Strong problem-solving skills and attention to detail including multi-tasking
Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude
Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
Perform other duties as assigned
Qualification
Required
Provide first-line support to end-users experiencing technical issues
Troubleshoot hardware and software problems
Resolve basic IT issues and escalate more complex problems to higher-level support teams as needed
Respond to and resolve a high volume of initial IT support requests via phone, email, or chat
Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement
Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
Strong problem-solving skills and attention to detail including multi-tasking
Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude
Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
Perform other duties as assigned
Support, Desktop, Troubleshooting, Customer service, Windows
Preferred
AA or some sort of completed education in Computer Science or related IT field
Obtained 2 Certifications in A+, Sec+, Net+ or CCNA
$1.00 differential upon conversion for bilingual agents
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase