BridgePhase · 6 days ago
Infrastructure Operations Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expBridgePhase is a software engineering company focused on delivering high-performing solutions for Federal Government organizations. They are seeking an Infrastructure Operations Engineer to provide Tier 3 operational support for AWS cloud infrastructure and a Drupal-based information sharing platform, ensuring system stability and compliance.
ConsultingInformation Technology
Responsibilities
Provide Tier 3 support for complex infrastructure and application-related incidents
Monitor system health, performance metrics, application logs, and infrastructure telemetry
Troubleshoot and resolve production issues across AWS infrastructure and Drupal-based platforms
Support AWS cloud services including compute, storage, networking, and security components
Investigate and diagnose performance bottlenecks, resource constraints, and configuration issues
Support CI/CD pipeline operations and troubleshoot deployment or release failures
Perform root cause analysis for recurring incidents and implement preventive measures
Coordinate incident response and resolution with development, DevSecOps, security, and infrastructure teams
Execute routine maintenance tasks including patching, scaling, backups, and system updates
Support deployment activities and release verification in production environments
Manage user support tickets and ensure timely resolution within SLA requirements
Maintain and update technical documentation for operational procedures and known issues
Implement and maintain monitoring alerts, logging, and automated health checks
Support disaster recovery testing and business continuity planning
Ensure compliance with federal security requirements and audit controls
Interface with federal stakeholders on operational status, issue escalation, and resolution
Collaborate with AWS support and third-party vendors for escalated technical issues
Qualification
Required
At least 8 years of total professional experience with 5+ years in infrastructure operations, cloud engineering, or production support roles
Prior or current experience supporting government programs (GovCon experience required)
Strong technical knowledge and expertise in AWS core services (EC2, S3, RDS, VPC, ELB/ALB, CloudFront, Route53)
Cloud security services (IAM, Security Groups, KMS, CloudTrail, GuardDuty)
Infrastructure monitoring and observability (CloudWatch, Datadog, New Relic, or similar)
Infrastructure as Code (Terraform, CloudFormation, Ansible)
CI/CD pipeline operations (Jenkins, GitLab CI, AWS CodePipeline)
Linux/Unix system administration and command-line tools
Networking concepts (VPCs, subnets, routing, VPNs, DNS)
Log aggregation and analysis (CloudWatch Logs, ELK stack, Splunk)
Container technologies (Docker, ECS, EKS, Kubernetes)
Demonstrated ability to Production incident management and escalation
Troubleshoot complex issues under pressure in live environments
Perform root cause analysis and implement long-term fixes
Support security incident response and vulnerability remediation
Execute change management and configuration control
Maintain clear, accurate technical documentation
Work within ITIL or similar service management frameworks
Working knowledge and familiarity with Federal security and compliance requirements (FedRAMP, FISMA, NIST)
DevSecOps practices and automation tooling
Backup, recovery, and disaster recovery procedures
Web application architecture and performance optimization
Database operations, backup/restore, and performance tuning
Agile development and operations methodologies
SLA management, KPIs, and operational reporting
Preferred
Hands-on Drupal experience, including operational support, troubleshooting, or performance optimization
AWS infrastructure engineering experience beyond operations (design, modernization, or large-scale cloud migrations)
Experience supporting enterprise-scale or mission-critical information sharing platforms
AWS certifications (Solutions Architect, SysOps Administrator, Security Specialty)
Benefits
Competitive compensation that reflects your skills and impact
Multiple bonus programs rewarding performance, company growth, and employee referrals
Flexible PTO with 20 days to use when you need them
All federal holidays paid to help you truly recharge
Paid sick leave because health always comes first
100% paid parental leave
401(k) with 6% match and no vesting period
Top-tier medical, dental, and vision plans with low out-of-pocket costs
Short- and long-term disability and life insurance included
Pet insurance to support your four-legged family
Annual professional development budget for training, certifications, and conferences
Two paid community service days for causes that matter to you
Social pod budget to connect with teammates wherever you live
Company
BridgePhase
BridgePhase provides IT consulting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Polina Mineva
Director of Strategic Partnerships
Recent News
Washington Technology
2025-08-22
Company data provided by crunchbase