SpaceX · 9 hours ago
Automation Engineer (Starlink Customer Success)
Bastrop, TX
Full-time
Onsite
Entry, Mid Level
1+ years expSpaceX is a pioneering aerospace manufacturer and space transport services company, focused on enabling human life on Mars. As an Automation Engineer on the Customer Success team, you will develop and maintain automation systems to enhance customer experience and streamline support processes within the Starlink network.
AerospaceManufacturingSpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience
Build alerts and monitoring for current automation systems
Manage all requests and stakeholders in a scalable way
Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)
Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate
Design measurable and well-scoped experiments
Write and maintain high-quality documentation
Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges
Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities
Qualification
Required
Bachelor's degree in an engineering, mathematics, or STEM discipline
1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company
3+ years of experience with Python
Must be available to work extended hours and weekends as needed
Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
Preferred
Master Degree in Business or STEM field
Expertise in SQL and Python
Understanding of database structures, query optimizations, ETL development
Experience with automation (demonstrated skills with VBA, Python, C#, etc.)
Demonstrated experience in a start-up, consulting, tech, or other high-growth, fast-paced, rapidly changing environment
Strong project management and self-directed prioritization skills
Ability to communicate technical concepts to non-technical audiences at all organizational levels
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Elon Musk
Founder, CEO & CTO
Bret Johnsen
CFO
Recent News
Oman Observer
2026-01-25
legacy.thefly.com
2026-01-23
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