Smartcat · 10 hours ago
Enterprise Client Executive
United States
Full-time
Remote
Mid, Senior Level
3+ years expSmartcat is building the future of work, where human expertise meets digital teammates to drive productivity gains for leading enterprises. The Enterprise Client Executive is a senior, revenue-owning role responsible for protecting, renewing, and expanding Smartcat’s enterprise and strategic customer base at scale.
Information TechnologySoftware
Responsibilities
Own gross renewals across a defined portfolio of enterprise and strategic accounts
Run the full renewal lifecycle, including:
Early risk identification
Stakeholder alignment
Commercial positioning
Negotiation and close
Defend existing ARR and prevent churn through proactive engagement and value articulation
Treat renewals as commercial motions, not administrative tasks
Operate with urgency and discipline to ensure on-time, predictable renewals
Drive expansion ARR on top of renewals through:
Cross-sell and upsell motions
New teams, departments, regions, and workflows
Consistently grow accounts (e.g., $20K → $80K+ ARR) through structured expansion planning
Identify whitespace and expansion triggers inside existing customers
Build credible expansion narratives tied to business outcomes, not feature lists
Manage ~35 accounts with a fast, repeatable operating cadence
Balance depth and speed without sacrificing commercial rigor
Prioritize accounts intelligently based on:
Renewal timing
Expansion potential
Risk signals
Avoid over-reliance on any single stakeholder or champion
Build and maintain multi-threaded relationships across:
Business owners
Functional leaders
Procurement and finance
VP, SVP, and C-level executives
Move beyond day-to-day users into economic buyers and decision-makers
Expand account influence even when the original champion changes or exits
Understand:
Customer business models
Budget ownership and buying processes
Renewal and procurement cycles
Position renewals and expansions in terms of:
Business impact
ROI
Productivity and efficiency gains
Confidently lead renewal and expansion negotiations
Speak credibly about:
AI-driven productivity and speed-to-market
Human-in-the-loop quality models
Business value of AI, not just technology
Translate Smartcat’s platform into clear, outcome-driven value for customers
Be comfortable using and discussing AI in customer-facing conversations
Partner closely with Field Delivery Engineers (FDE) for technical and solution needs
Operate without dedicated CSM support on these accounts
Own customer momentum, alignment, and outcomes end-to-end
Escalate risks early and clearly
Own your renewal and expansion forecast
Call risk early and accurately
Generate and manage pipeline proactively
Maintain clean CRM hygiene and predictable execution
This role requires strong performance with strong character
We hire for people who are:
Confident without ego
Direct, clear, and accountable
Comfortable delivering uncomfortable truths
Focused on outcomes over activity
Passive account managers, order-takers, or relationship-only sellers will not succeed here
Qualification
Required
3-5+ years of experience in Account Management, Renewal Management, or Enterprise AM roles in high growth SaaS
Proven track record owning renewals
Proven track record owning expansion within existing accounts
Experience managing large account portfolios at velocity
Strong executive communication and negotiation skills
Comfort traveling and being onsite with customers
Experience selling into enterprise buying environments
Benefits
Fully remote team
Be part of an AI Native Organization
Innovating a $100 Billion industry
Join the rocketship to scale-up 10x and beyond together
Smartcat Culture: Where Diversity Meets High Performance
Company
Smartcat
Smartcat is an all-in-one platform connecting businesses and translators into a continuous translation delivery loop.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$71.92MKey Investors
Left Lane CapitalMatrixAltaIR Capital
2024-09-10Series C· $43M
2020-09-23Series B· $14.64M
2018-06-13Series A· $6.98M
Leadership Team
Ivan Smolnikov
CEO & founder
Recent News
The Motley Fool
2025-09-17
Company data provided by crunchbase