autoMHatic Financial · 11 hours ago
IT Systems and Support Specialist
Wayne, PA
Full-time
Onsite
Mid Level
$60K/yr - $75K/yrautoMHatic Financial is a pioneering company in the specialty lending industry of Manufactured Home loans, focusing on innovation and technology. The IT Systems & Support Specialist will provide hands-on IT support, maintain core IT systems, and ensure the reliability and security of the technology environment while assisting with various mortgage systems and contributing to compliance initiatives.
FinanceFinancial ServicesLending
Responsibilities
Serve as the primary point of contact for onsite, in-person IT support, delivering timely and service-oriented assistance to employees
Troubleshoot, diagnose, and resolve hardware and software issues including laptops, desktops, monitors, docking stations, printers, peripherals, workstations, MFA, password resets, and access issues
Provision, configure, deploy, maintain, and track end-user devices and IT assets
Install, repair, and upgrade PC hardware and software while following established IT procedures and documentation standards
Administer and support Microsoft 365 environments, including Entra ID (Azure AD), Exchange, SharePoint, OneDrive, and Teams
Manage user access, roles, permissions, and security controls across enterprise systems
Act as a liaison between Technology and business teams to support business applications, system availability, and issue resolution
Support mortgage systems such as Encompass or nCino Mortgage by assisting with user access, workflow support, troubleshooting, and system-related issues
Assist leadership with evaluating business processes, data integrity, operational improvements, and compliance-related system needs
Support day-to-day security operations including MFA enforcement, endpoint security tooling, phishing response, and user education
Assist with audits and compliance initiatives by gathering documentation and supporting evidence requests
Perform basic SQL queries, data validation, reporting support, and data quality checks as needed
Contribute to automation and workflow improvements using scripts or system tools, with a focus on operationalizing existing solutions rather than designing new platforms
Escalate critical incidents appropriately while maintaining ownership through resolution
Qualification
Required
Hands-on experience in IT support, particularly in a fast-paced, regulated environment
Proficiency in troubleshooting, diagnosing, and resolving hardware and software issues including laptops, desktops, monitors, docking stations, printers, peripherals, workstations, MFA, password resets, and access issues
Experience in provisioning, configuring, deploying, maintaining, and tracking end-user devices and IT assets
Ability to install, repair, and upgrade PC hardware and software while following established IT procedures and documentation standards
Experience administering and supporting Microsoft 365 environments, including Entra ID (Azure AD), Exchange, SharePoint, OneDrive, and Teams
Knowledge of managing user access, roles, permissions, and security controls across enterprise systems
Experience acting as a liaison between Technology and business teams to support business applications, system availability, and issue resolution
Experience supporting mortgage systems such as Encompass or nCino Mortgage by assisting with user access, workflow support, troubleshooting, and system-related issues
Ability to assist leadership with evaluating business processes, data integrity, operational improvements, and compliance-related system needs
Experience supporting day-to-day security operations including MFA enforcement, endpoint security tooling, phishing response, and user education
Ability to assist with audits and compliance initiatives by gathering documentation and supporting evidence requests
Experience performing basic SQL queries, data validation, reporting support, and data quality checks as needed
Ability to contribute to automation and workflow improvements using scripts or system tools, with a focus on operationalizing existing solutions rather than designing new platforms
Ability to escalate critical incidents appropriately while maintaining ownership through resolution
Ability to work 100% in-office
Benefits
Competitive Pay: We offer competitive compensation packages to recognize and reward your valuable contributions. Including, comprehensive benefits, such as healthcare, dental and vision insurance, and 401K.
Generous Paid Time Off (PTO): Take the time you need to recharge and pursue your passions outside of work with our comprehensive PTO package.
Team Events: From team-building activities to fun social events, we believe in fostering a strong sense of camaraderie through regular events that bring our team together.
Fully Stocked Kitchen: Enjoy a variety of snacks, beverages, and refreshments available in our fully stocked kitchen, ensuring you stay energized and refreshed throughout the day.
Culture: Immerse yourself in a diverse, inclusive culture where innovation, collaboration, and creativity thrive, offering endless opportunities for growth and development.
Company
autoMHatic Financial
autoMHatic Financial offers financing and refinancing for manufactured homes, including rental conversion programs.
Founded in 1976
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase