Customer Support Trainer jobs in United States
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Accenture · 1 day ago

Customer Support Trainer

positionSan Antonio, 10931 Laureate Drive, OPS
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$74K/yr - $183K/yr
date3+ years exp

Accenture is a leading global professional services company that helps businesses and organizations build their digital core and optimize operations. The Customer Support Trainer is responsible for coordinating and overseeing training for operations, ensuring coaching, training, and mentoring for client-specific processes, and managing training delivery and follow-up.

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Responsibilities

Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support
Primary responsibility is to ensure that coaching, training and mentoring as well as domain expertise on Client specified processes, users, and customer service
Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary
Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales
Ensure that the current knowledge is updated regularly through huddles, monitoring, etc
Ensure that training content is kept up to date based on client feedback

Qualification

Customer support experienceTeam managementAnalytical skillsCommunication skillsCoachingMentoringLeadership

Required

Minimum of 3 years' team management experience
Minimum of 1 year of experience working in a customer support environment
Must be flexible to work any shift including weekends and holidays
The role requires candidate pass English Assessments with a minimum score of B2 for the written portion and C1 for the spoken portion
This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX

Preferred

Ability to follow the strategic direction set by senior management when establishing near term goals
Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impacted manner

Company

Accenture

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Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
dateFounded in 1989
location
Dublin, Dublin, IRL
people-size10001+ employees
web-link
https://www.accenture.com

Funding

Current Stage
Public Company
Total Funding
$6M
Key Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO

Leadership Team

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Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
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Aditya Tandon
Intelligent Automation Canada Lead
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