Chase · 3 months ago
Product Delivery, Senior Associate - Card Marketing and Customer Experience Product
880 Powder Mill Rd, Wilmington, DE, 19803, US
Full-time
Onsite
Mid, Senior Level
$91K/yr - $140K/yr
3+ years expChase is a leading financial institution that offers innovative financial solutions. The Senior Associate - Card Marketing and Customer Experience Product role focuses on enabling smooth product delivery and supporting change initiatives in a collaborative environment.
BankingFinancial Services
Responsibilities
Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Facilitate product owner adherence to agile guidelines through monitoring and reporting remediating where necessary
Intake and assess product development requests from cross-functional products including assessments of readiness for consideration and validations of business needs
Coordinate release management activities including go/no go confirmations from key stakeholders before code deployment and go-on to manage release day activities
Drive commitment for critical dependencies – including facilitating elaboration sessions, helping to secure resources, ensuring sprint alignment, etc
Maintain an ongoing deep knowledge and documentation of product controls across the project including evidence of validations, approvals, and action plans
Manage key business operation deliverables including executive updates, updates to internal communication pages, and the provision of key artifacts to cross-functional teams when requested
Work with the Product Owner to model rigorous prioritization protecting the book of work from external requests and distractions where possible
Qualification
Required
3+ years of experience or equivalent expertise in product management or a relevant domain area
Demonstrated performance in either product management or relevant domain area
Experience executing operational management and change readiness activities
Experience in product deployment processes
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Experience with agile product development techniques, principles and practices, experience supporting a product organization
Structured thinker, leveraging organizational philosophies and data driven approaches to influence actions
Commitment and self-motivation
Demonstrable experience working in banking or with financial products
Effective written and verbal communicator with excellent reasoning, organizational and presentation skills
Proficient with the Microsoft Office suite and JIRA
Preferred
Developed knowledge of the product development life cycle
Intellectually curious, have a customer-first mindset, and passion for building new and innovative digital products
Champions of customer experience across all user interactions, with particular focus on delivering simple/elegant digital solutions
Excellent team players with ability to collaborate with functional areas to drive successful and timely project execution
Results-oriented, with strong leadership and communication skills
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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