Truist · 21 hours ago
Care Center Team Leader-Consumer Card
Greensboro, NC
Full-time
Onsite
Mid, Senior Level
3+ years expTruist Bank is seeking a Care Center Team Leader to foster an environment of exceptional client service. This role involves providing day-to-day leadership and motivation to care center teammates, ensuring operational excellence and optimizing revenue generation.
BankingFinanceFinancial Services
Responsibilities
Lead with Truist Purpose, Mission and Values to deliver care through exceptional client service and create a differentiating client experience for care center teammates
Follow structured coaching to develop teammates to provide clients quality service for immediate needs and solutions for the future
Services as a teammate and client advocate by acting as a conduit between clients, client center subject matter experts, operations, complaints, and technical teams to improve procedures, policies, systems
Manages care center teammates, inclusive of performance and development, time tracking, corrective action, and termination. Ensures equal accountabilities for all teammates
Investigate and provide recommendations/actionable insights to Care Center Manager to make informed decisions to contribute to team success
Through coaching and observation, identify and correct procedural errors and escalate concerns that pose a risk to the bank
Follow established policies, procedures, guidelines, regulations, and laws to protect both our clients and Truist from any unnecessary risk
Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, business resource group (BRG) activities and other work-related activities
Qualification
Required
Associate degree, or equivalent education and related training or experience
Three years of client contact center experience or three years of combined leadership experience in a supervisory or escalation support role
Thorough knowledge of branch and/or contact center procedures, policies, etc
Proficiency in computer applications (e.g. Windows, Microsoft Office, Excel), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms
Proficiency in written and verbal communications (including grammar and spelling)
Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act
Preferred
Mastery of all required minimum skills, including completion of skills-based care center training, for assigned team
Experience in leading, coaching, and developing a team to identify and offer products/solutions to meet client needs
Five years contact center leadership experience
Bachelor's degree
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
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2026-01-15
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