Amazon · 13 hours ago
Culture & Engagement Manager, Culture & Leadership Experience
Hawthorne, California, USA
Full-time
Onsite
Senior Level
$123K/yr - $166K/yr
7+ years expAmazon.com Services LLC is transforming its customer support experience through innovative leadership in AI and employee engagement. As a Culture & Engagement Manager, you will drive initiatives to enhance employee satisfaction and leadership development while leveraging AI tools for improved productivity and personalization.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Design and execute annual engagement strategies including 1-2 large-scale campaigns driving cultural connection
Leverage AI and data analytics for personalized experiences, predictive engagement trends, and optimized program effectiveness through sentiment analysis and automated content generation
Transform quarterly All-Team Meetings into compelling global events
Manage annual budget demonstrating ROI through participation, satisfaction, and retention metrics
Own development of AI-enabled employee experience programs
Launch AI adoption initiatives integrating generative AI into daily workflows with training programs and best practices
Build measurement frameworks tracking effectiveness through improved efficiency, personalization, and satisfaction
Partner with technology teams identifying AI-driven innovation opportunities
Establish systematic feedback processes through surveys, focus groups, and AI-powered sentiment analysis
Design targeted training addressing employee needs
Close feedback loops by communicating how input shapes decisions
Design comprehensive leadership development strategies aligned with talent goals
Launch 2-3 annual initiatives incorporating AI tools for personalized learning paths
Apply organizational development expertise creating scalable leadership structures
Achieve strong completion rates demonstrating promotion readiness impact
Establish governance frameworks using proven methodologies (ADKAR, Kotter, Prosci)
Influence senior leaders through executive presence and data-driven storytelling
Qualification
Required
Bachelor's degree, or experience in a relevant field
7+ years of management, or 8+ years of people leadership experience
Experience in talent management, organizational network analysis, and organizational design and development
2+ years of designing, building, and launching successful email engagement programs, specifically lifecycle/nurture programs experience
Experience with AI/ML technologies
Experience in creating and managing budgets
Experience managing high volume as well as niche hiring
4+ years of managing stakeholders in cross-functional project experience
Experience in verbal and written communication for executive level leaders
Preferred
Experience in a dynamic environment with a high degree of customer service
Experience developing, deploying and managing AI products at scale
1+ years of team leadership experience, or Six Sigma Black Belt certification
1+ years of organizing events for content creators (e.g. education summits, booths at events) experience
Professional certification such as CAMS, CRCM, or CRP
Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase