Data Axle · 8 hours ago
VP, Client Solutions
United States
Full-time
Remote
Director/Executive
15+ years expData Axle is a leader in data solutions that drive meaningful connections between companies and people. The VP of Client Solutions is responsible for providing strategic client services leadership and growing client relationships across the organization, planning and directing client operational activities while managing a team of client services professionals.
AnalyticsDatabaseMarketing
Responsibilities
Nurture, retain, and grow client revenue by stabilizing current revenue streams as well as applying consultative upselling and cross-selling strategies to achieve median to significant revenue targets
Develop and maintain key client strategic relationships that include marketing technology and marketing program management with a heavy emphasis on data, digital, analytics, strategy, and cross channel services
Develop and maintain expertise on assigned clients and their business
Accountability to meet or exceed growth budget and for the delivery of service to meet the clients' expectations
Experience in running a highly effective team of client services leaders. Need to be able to hire and mentor individuals with different experience levels
Build effective partnership relationships with key individuals including the decision-makers within the appropriate segments
Develop and maintain strategic account management plans to support client satisfaction, retention, and growth
Manage client profitability and be able to create business cases for investment on your clients
Responsible for the accurate development and update of the monthly forecast
Manage client expectations while working to create a feeling of mutual respect between the Company and the client
Must be able to handle difficult situations; make decisions, sometimes with incomplete information; and deliver unfavorable news in a professional, results-oriented manner
Responsible for the management of programs from start to finish, including obtaining cost estimates, preparing contracts, and developing procedures to assist in the organization of information (critical paths, status reports)
Understand the clients' objectives for each program and be able to translate difficult and technical needs to the Client Service Specialist for the successful execution of the program
Maintain extensive knowledge of all Company products/services/systems in order to service and cultivate accounts
Take initiative to enhance knowledge of the relevant vertical market industry, in addition to maintaining an extensive knowledge of the Marketing industry in general
Travel 25 - 50% of time
Lead special projects as assigned by executive management
Qualification
Required
15+ years of experience in Direct Marketing, Agency, and Database client services required
8+ years of experience in a senior leadership role required
Bachelor's degree in related field of study or equivalent required
Strong consultative, analytical and decision-making skills
Ability to work with a cross functional diverse group of people at all levels of an organization with demonstrated experience interacting with executive management
Analytical and problem-solving skills
Product and project management skills
Proven sales and presentation skills
Strong verbal and written communication skills
Professionalism and interpersonal skills
Self-initiative and leadership
Ability to work effectively and contribute within a team environment and with clients
Preferred
Master's degree preferred
Company
Data Axle
Data Axle helps clients create a foundation of clean data, find leads, develop winning strategies, and design & execute winning campaigns.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-03-08Acquired
Leadership Team
Andrew Frawley
Chief Executive Officer
Lowell Orelup
Chief Marketing Officer
Recent News
Company data provided by crunchbase