St. Luke's University Health Network · 9 hours ago
Patient Concierge, Allentown Internal Medicine, Part Time
Allentown, PA - 1901 Hamilton St
Full-time, Part-time
Onsite
Entry Level
1+ years expSt. Luke's University Health Network is dedicated to providing exceptional care and improving access to healthcare in the communities they serve. The Patient Concierge is responsible for creating a unique patient experience and driving a patient-centric culture while facilitating various administrative and support services for patients.
Emergency MedicineFitnessHealth CareHospitalNon ProfitPersonal Health
Responsibilities
Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
Supports other practice-based team members by promptly addressing in-basket clerical pool messages
Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Qualification
Required
High School graduate or equivalent required
Minimum one year practice-based experience or in a similar healthcare setting preferred
Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Preferred
Preference given to graduates of administrative training programs
Customer Service experience preferred
Company
St. Luke's University Health Network
St. Luke's University Health Network is a nonprofit, regional health network that provides care primarily in Pennsylvania and New Jersey It is a sub-organization of St. Luke’s College of Health Sciences.
10001+ employees
H1B Sponsorship
St. Luke's University Health Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (8)
2023 (12)
2022 (6)
2021 (6)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Scott R. Wolfe
Sr. Vice President & Chief Financial Officer
Jared King
Chief Operating Officer, SLPG
Recent News
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2026-01-24
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2025-11-20
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