Tier One Technologies, LLC · 10 hours ago
Sr. Microsoft Windows OS Engineer (No C2C candidates please)
Triangle Area
Contract
Hybrid
Senior Level, Lead/Staff
13+ years expTier One Technologies is seeking a Sr. Microsoft Windows OS Engineer to support our US Government client. This hybrid Contract-to-Hire position will be located in Morrisville, NC, focusing on improving digital user experience and troubleshooting Windows-related issues.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Ben Litman
Responsibilities
Work with Endpoint Technology Engineering Systems Platform Configuration team to improve digital user experience and assist in troubleshooting IT Service Desk call drivers
Research, diagnose and develop remediations to improve performance, as well as determine any common call drivers to the service desk to reduce calls and wait time in line
Assist all Windows related issues, primarily researching endpoint analytics and investigating items that impact Windows performance and end user experience
Evaluate endpoint analytical data and windows event / log data to identify areas of concern with workstation performance or issues driving incidents
Investigate and identify root cause and remediation for identified Windows related issues, including but not limited to:
Operating system issues
Software installation and configuration
Network connectivity issues
Conflicting third-party applications
Monitor system performance and identify areas for improvement
Work with other IT teams to troubleshoot and resolve complex technical issues
Qualification
Required
A degree from an accredited College/University in the applicable field of services
Four additional years of relevant experience in lieu of a college degree is required
13+ years of experience in software development and/or related field
In-depth knowledge of Windows Operating Systems, including their features, architecture, and functionalities
Ability to install and configure Windows Operating Systems on multiple platforms, including laptops, desktops, and servers
Deep understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system
Strong knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
Strong knowledge of Active Directory services, Group Policy, and domain configuration
Strong knowledge of WMI – Windows Management Instrumentation
Prior experience utilizing PowerShell scripting and command-line interfaces to automate tasks and streamline processes
Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark
In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization
Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security
Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly
Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools
In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS
Familiarity with cloud-based infrastructures, such as Azure, AWS, or Google Cloud
Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently
Must be able to obtain a Position of Public Trust Clearance
All candidates must be a US Citizen or have permanent residence status (Green Card)
Candidate must have lived in the United States for the past 5 years
Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded
Company
Tier One Technologies, LLC
Tier One Technologies is a national technical consulting and services firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase