JLL · 15 hours ago
Client Support Coordinator
United States
Full-time
Remote
Entry, Mid Level
$66K/yr - $66K/yrJLL is a leading global provider of real estate and investment management services. The Client Support Coordinator will support Healthcare Facility clients by providing first-line support, troubleshooting, and project management to ensure successful implementation and client satisfaction.
CommercialReal Estate
No H1B
Responsibilities
Provide first-line support and troubleshooting for enterprise solutions including comprehensive analysis of data
Perform data fixes within SQL databases as needed while ensuring data integrity and stability
Handle user management including new and renewal access requests while establishing proper access within specific solutions
Troubleshoot technical issues and provide solutions to maintain continuous system functionality for healthcare clients
Monitor system performance and identify opportunities for optimization and improvement
Act as Project Manager to implement enterprise solutions by collaborating with clients to identify specific needs, configuration data, and timeline
Coordinate project deliverables and timelines to ensure successful solution implementation within healthcare environments
Manage stakeholder communication and expectations throughout project lifecycle for optimal client satisfaction
Collaborate with internal teams to ensure seamless solution deployment and client onboarding
Act as Trainer to provide training upon completion of projects as well as on-demand for existing clients
Develop and deliver comprehensive training materials and sessions for healthcare facility staff
Utilize active listening to identify opportunities to expand client use of solutions and develop interest in solutions not yet implemented
Create documentation and support materials to enhance client understanding and system utilization
Act as Account Manager while proactively reaching out quarterly to assigned clients to touch base and help address/escalate issues
Follow through to resolution on all client concerns while maintaining strong client relationships
Share client feedback about solutions in effort to improve client experience and enhance solutions
Identify upselling and cross-selling opportunities to expand client engagement with available solutions
Communicate effectively within team and with other teams to ensure timely resolution of issues and positive client experience
Coordinate with healthcare facility stakeholders to understand specific operational needs and requirements
Facilitate communication between technical teams and clients for effective issue resolution
Maintain detailed documentation of client interactions and solution performance
Analyze client usage patterns and feedback to identify opportunities for solution enhancement
Contribute to product development initiatives based on healthcare market needs and client requirements
Monitor industry trends and best practices in healthcare facility management technology
Support continuous improvement initiatives for client support processes and procedures
Qualification
Required
Ability to take initiative and act independently with minimal supervision
Desire to work in fast-paced environment with changing priorities and multiple deadlines
Strong analytical, organizational, and coordination skills for effective project and client management
Detail-oriented with strong verbal and written communication skills for professional client interaction
Strong presentation skills for training delivery and stakeholder communication
Business standard English (written and spoken) required for professional healthcare industry communication
Excellent interpersonal skills for building and maintaining client relationships
Active listening skills for identifying client needs and solution opportunities
Professional communication style appropriate for healthcare facility environments
Good experience with MS Office suite, especially Outlook, Excel, and PowerPoint for comprehensive business support
Ability to learn and utilize various enterprise software solutions and platforms
Understanding of data integrity principles and database management practices
Agile work style with ability to change as business requirements evolve in dynamic healthcare market
Flexibility to handle multiple client accounts and varying project requirements
Adaptability to work with diverse healthcare facility types and organizational structures
Problem-solving mindset for addressing complex client support challenges
Ability to travel occasionally to client sites, including out-of-town travel for on-site support and training
Flexibility to accommodate client scheduling needs for site visits and training sessions
Professional demeanor for representing JLL during client site visits and meetings
Preferred
Experience in healthcare facility management or related industry
Background in enterprise software implementation and support
Understanding of healthcare industry regulations and compliance requirements
Experience with project management methodologies and tools
Previous account management or client success experience
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
Founded in 1783
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase